Bilingual Repairs Support Specialist – Customer Care

Radwell International; Arlington (TX); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision

15 PTO days

Paid holidays

Disability insurance

Life insurance

401(k) with company matching

Free onsite gym

Job summary

Radwell International LLC is seeking a Customer Support Specialist - Repairs to handle repair approvals, BER evaluations, and customer communications. The role emphasizes timely, accurate order processing and problem resolution in a fast-paced environment.

Ideal candidates enjoy customer interaction and can coordinate with multiple departments to ensure smooth repairs and data accuracy across systems.

Qualifications

• Bilingual English/Spanish required; strong customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent organizational and detail-oriented approach.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Process repair approvals, quotes, and authorizations.
• Update customers on repair status and progress in a timely manner.
• Review and process repair quotes, orders, and approvals accurately.
• Coordinate with vendors and internal teams on outsource repairs.

Skills

Bilingual English/Spanish

Customer service

Organizational skills

Time management

Communication skills

Teamwork

Education

High School Diploma or equivalent

Tools

P21

Genesys

Salesforce

ADSI

Microsoft Office

Job description

Radwell International LLC is seeking a Customer Support Specialist - Repairs to handle repair approvals, BER evaluations, and customer communications. The role emphasizes timely, accurate order processing and problem resolution in a fast-paced environment.

Ideal candidates enjoy customer interaction and can coordinate with multiple departments to ensure smooth repairs and data accuracy across systems.