Bilingual Relationship Banker – Hispanic Market

FIRSTAR BANK; Tulsa (OK); On-site; USD 36,000 - 48,000; Full time

Job summary

FIRSTAR BANK seeks a bilingual customer service specialist to support Spanish-speaking clients in Tulsa. You will open accounts, handle routine transactions, and provide trusted financial guidance to meet customer needs with cultural responsiveness and compliance adherence.

The role emphasizes relationship building within the Hispanic community, proactive follow-up, and collaboration with other departments to deliver an exceptional banking experience.

Qualifications

• Bilingual in English and Spanish.
• Minimum four years of face-to-face customer service.
• Banking or financial services experience preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Open new accounts and process routine financial transactions.
• Provide exceptional customer service and resolve questions or issues.
• Identify customer needs and recommend banking solutions.
• Build and maintain relationships within the Hispanic community.
• Assist with team support and cross-training as needed.

Skills

Bilingual English/Spanish

Customer service

Relationship building

Communication skills

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

FIRSTAR BANK seeks a bilingual customer service specialist to support Spanish-speaking clients in Tulsa. You will open accounts, handle routine transactions, and provide trusted financial guidance to meet customer needs with cultural responsiveness and compliance adherence.

The role emphasizes relationship building within the Hispanic community, proactive follow-up, and collaboration with other departments to deliver an exceptional banking experience.