Bilingual Relationship Banker (Cantonese/Mandarin)

Citizens Bank; New York (NY); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Meaningful work

Community involvement & volunteering

Career growth & development

Comprehensive benefits (health, dental

Job summary

Citizens Bank in New York seeks a friendly, people-focused teller who helps customers with daily banking, explains products, and invites them to digital channels. You’ll use strong communication and problem-solving skills to identify needs and build trust.

This role emphasizes cash handling, sales, and service hours; bilingual Cantonese or Mandarin is preferred; starting pay is $25 per hour with a range and incentive opportunities according to location and performance.

Qualifications

• HS diploma or GED required.
• Bilingual in Cantonese or Mandarin.
• Prior banking experience required.
• 2 years of sales and customer service experience, meeting or exceeding goals.
• Ability to identify customer needs and strengthen relationships.
• Experience using digital technology to support business goals.
• Capability to work with teammates and partners across banking areas.
• Ability to multitask and stay self-motivated.
• Must work branch hours including weekends and evenings.
• Comply with SAFE Act and pre-employment checks.

Responsibilities

• Provide recommendations and assist customers with financial solutions across spending, saving, borrowing and investing needs.
• Help customers achieve personal goals by tailoring financial plans.
• Introduce digital and mobile banking options via app and ATMs.
• Collaborate with Wealth Management, Mortgage and Business Banking partners.
• Make outbound calls to acquire new customers and schedule financial checkup appointments.
• Follow all financial policies and cash handling procedures.

Skills

Bilingual Cantonese

Bilingual Mandarin

Banking experience

Sales experience

Customer service

Communication skills

Problem solving

Multitasking

Education

High School degree or GED

Job description

Citizens Bank in New York seeks a friendly, people-focused teller who helps customers with daily banking, explains products, and invites them to digital channels. You’ll use strong communication and problem-solving skills to identify needs and build trust.

This role emphasizes cash handling, sales, and service hours; bilingual Cantonese or Mandarin is preferred; starting pay is $25 per hour with a range and incentive opportunities according to location and performance.