Bilingual Referral Coordinator & Patient Advocate

Paycom; Los Angeles (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Paycom is seeking a Referral Clerk to assist patients with referral needs and connect them with external resources in Los Angeles County. The role handles referrals for insured and uninsured patients using Medpoint, RPS, and eConsult/eCW systems.

The position requires knowledge of medical terminology, strong communication, and organizational skills, with bilingual proficiency and experience in a community clinic preferred. High school diploma or equivalent is required.

Qualifications

• High School Diploma or equivalent preferred.
• Experience in a community clinic preferred.
• Knowledge in Medical Terminology.
• Excellent oral and written communication skills.
• Excellent organizational skills.
• Computer proficiency and EMR experience highly desirable.
• Bilingual required.

Responsibilities

• Process referrals for insured and uninsured patients.
• Verify patient insurance status and eligibility.
• Refer uninsured patients to public or in-house resources.
• Communicate daily with Health Care LA IPA, RPS, and eCounsult to check status.
• Document all steps in eCW until the report is received.
• Attend monthly utilization management meetings and prepare productivity reports.

Skills

Medical Terminology

Communication skills

Organizational skills

Computer proficiency

EMR experience

Bilingual

Diversity & inclusion

Education

High School Diploma

Tools

Medpoint System

RPS

eCounsult / eConsult

eCW EMR

Job description

Paycom is seeking a Referral Clerk to assist patients with referral needs and connect them with external resources in Los Angeles County. The role handles referrals for insured and uninsured patients using Medpoint, RPS, and eConsult/eCW systems.

The position requires knowledge of medical terminology, strong communication, and organizational skills, with bilingual proficiency and experience in a community clinic preferred. High school diploma or equivalent is required.