Bilingual Records Clerk, Archives & Customer Service

Olgcstx; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Olgcstx seeks a bilingual Records Clerk to serve as the primary contact for record requests via phone, in person, mail, and email. The role involves using an online ticketing system, processing payments, and providing research across in-house databases and public sources.

The ideal candidate will be fluent in English and Spanish, have at least 3 years of clerical/records experience, and maintain strict confidentiality while supporting a fast-paced team.

Qualifications

• > Must be bilingual in English and Spanish, with strong communication skills.
• "> Minimum of 3 years’ clerical/records management experience or related legal background.
• "> Proficiency with office software and ability to maintain organized records.
• "> Ability to handle confidential information per policy.

Responsibilities

• Provide customer service to individuals requesting information in English and Spanish.
• Process forms and applications and maintain online ticketing system.
• Operate telephone systems, route calls, schedule appointments and relay messages.
• Research records using online and in-house databases and paper records to provide accurate information.
• File and organize records in electronic and paper filing systems per policy.
• Draft correspondence to internal/external parties, including foreign contacts.
• Handle payments or fees via cash or check for information requests.
• Support team on projects and adapt to daily disruptions.

Skills

Bilingual English/Spanish

Customer service

Attention to confidentiality

Communication (phone, email)

Detail oriented

Team player

Critical thinking

Problem solving

Fast-paced environment

Catholic sacraments knowledge

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Scanning equipment

Job description

Olgcstx seeks a bilingual Records Clerk to serve as the primary contact for record requests via phone, in person, mail, and email. The role involves using an online ticketing system, processing payments, and providing research across in-house databases and public sources.

The ideal candidate will be fluent in English and Spanish, have at least 3 years of clerical/records experience, and maintain strict confidentiality while supporting a fast-paced team.