FMS Coordinator

Libertana; Los Angeles (CA); On-site; USD 33,000 - 36,000; Full time

Job summary

Paycom - ATS in Los Angeles area seeks an FMS Account Coordinator to support the Financial Management Services program. You will handle referrals, authorizations, and client communications in a fast-paced environment while ensuring accuracy and timely processing.

Your role serves as the liaison between clients, family members, vendors, and regional center case managers, with a strong emphasis on data accuracy and collaborative teamwork in a hybrid setting.

Qualifications

• 1-2+ years in customer service or billing environments.
• Bilingual in English and Spanish preferred.
• Excellent customer service and communication skills.

Responsibilities

• Provide excellent customer service with vendors and regional center case managers.
• Primary point of contact for case managers, vendors, clients, and family members.
• Process, review, and track referrals and authorizations.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Multi-tasking

Data entry accuracy

Tools

Word

Excel

Outlook

Job description

JOB DESCRIPTIONPosition: FMS Account CoordinatorPay Range: $24.00-$26.00 PER HRReporting To: Reimbursement ManagerWork Type: Hybrid (Remote and In-Office Days)Training will be conducted in the office and will require an onsite commitment for approximately two to three weeks.POSITION SUMMARY:The FMS Account Coordinator will report to the Reimbursement Manager and will assist with the process of the Financial Management Services program. They will perform duties such as processing referrals, contacting clients, family members, vendors, and Regional Center Case Managers. The position is intended for those who can handle fast-paced environments while producing quality work.ESSENTIAL DUTIES AND RESPONSIBILITIES:The following is a representation of the major duties and responsibilities of this position. The agency will make reasonable accommodations to allow otherwise qualified applicants with disabilities to perform essential functions.1. Provide excellent customer service when interacting with vendors and regional center case managers regarding referrals, authorizations, and payments, including communicating with clients and family members.2. Primary point of contact for case managers, vendors, clients, and family members.3. Process, review, and track referrals, and authorizations.4. Maintain, input, update, research and analyze patient account activity to maintain accuracy.5. Reviews patient accounts identify any missing information, follows up, and corrects accordingly.6. Keep up regular attendance and punctuality are essential for the smooth operation of this company.7. Working closely with both regional center case managers and accounting departments.8. Prepares reports as needed for census, tracking, and identifying on-reconciled authorizations.9. Other duties as assignedQUALIFICATIONS:1. 1-2+ years of customer service and billing experience.2. Bilingual in English and Spanish preferred.3. Excellent customer service and communication/phone skills4. Strong organizational, prioritizing, and analytical skills.5. Attention to detail and accuracy in data entry and documentation.6. Ability to work with substantial amounts of data and make correct judgments.7. Ability to work independently and with others, including management.8. Ability to multi-task and prioritize needs to meet required timelines.9. Proficiency with Word, Excel, and Outlook (or similar e-mail software applications)10. A ‘can-do’ attitude and willing to jump in to assist with additional tasks.PHYSICAL REQUIREMENTS:• Stand, sit, talk, hear, reach, stoop, kneel and use of hands and fingers to operate computer, telephone, and keyboard on a frequent basis (up to 75% of the time).• Close vision requirements due to computer work.• Light to moderate lifting may be required (up to 25lbs).