Bilingual Receptionist: Front Desk & Admin (Sign-On Bonus)

Northeast Independent Living Program Inc; Lawrence (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Sign-on bonus

Gas card

Job summary

Northeast Independent Living Program Inc seeks a Receptionist to provide agency-wide administrative support, greet visitors, and manage front desk operations from our Lawrence, MA office.

The ideal candidate has bilingual English/Spanish skills, 1–2 years in a receptionist or admin role, and proficiency with Microsoft Office. This role emphasizes professionalism, confidentiality, and strong customer service.

Qualifications

• Bilingual in English and Spanish is required.
• High school diploma or GED required.
• 1–2 years in receptionist/admin/customer service in human services.
• Strong verbal and written communication with a welcoming demeanor.
• Ability to multitask, prioritize, and protect confidentiality.
• Proficient with Microsoft Office and office technology.

Responsibilities

• Answer and route calls, respond to emails and voicemails promptly.
• Greet visitors and provide front desk support and information on services.
• Maintain front desk operations, sign-in, and organize common areas.
• Manage incoming/outgoing mail and packages, distribution and postage.
• Coordinate with facilities staff and vendors; inform management of issues.
• Provide general admin support and assist with scheduling, events, and documents.
• Support management to ensure efficient front office operations.
• Attend to other duties as assigned, with reliable attendance.

Skills

Bilingual (EN/ES)

Customer service

Strong communication

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Northeast Independent Living Program Inc seeks a Receptionist to provide agency-wide administrative support, greet visitors, and manage front desk operations from our Lawrence, MA office.

The ideal candidate has bilingual English/Spanish skills, 1–2 years in a receptionist or admin role, and proficiency with Microsoft Office. This role emphasizes professionalism, confidentiality, and strong customer service.