Receptionist / Administrative Coordinator - Bilingual

Legacy Risk Solutions; Hoover (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Flexible Spending Account (FSA)

Life insurance coverage

Short-term and long-term disability

Paid Time Off

Job summary

Legacy Risk Solutions is seeking a professional Receptionist/Administrative Coordinator to be the first point of contact for the office. You will provide administrative support across departments, maintain a welcoming reception, and assist with scheduling, reporting, and vendor coordination.

The ideal candidate is highly organized, thrives in a fast-paced environment, and enjoys delivering exceptional service. Opportunities for growth and insurance licensing support are available within the role.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of administrative or receptionist experience.
• Bilingual English/Spanish.
• Proficient in Microsoft Office 365 (Outlook, Word, Excel).
• Strong organizational skills and ability to meet deadlines.
• Excellent verbal and written communication with a customer-focused mindset.
• Experience with agency management systems (Applied Epic) preferred.

Responsibilities

• Greet and welcome visitors, clients, and guests, creating a positive first impression.
• Answer, screen, and direct incoming calls; respond to general inquiries by phone and email.
• Maintain a clean, organized reception area and common spaces.
• Handle mail and deliveries; print and mail invoices, certificates, and policy books.
• Coordinate calendars, meetings, and travel arrangements.
• Generate routine reports and assist with administrative tasks across departments.
• Support process improvements and other duties as assigned.

Skills

Bilingual (English/Spanish)

Strong organizational skills

Excellent verbal and written comms

Customer-focused mindset

Self-starter

Independent worker

Education

High school diploma or equivalent

Tools

Microsoft Office 365

Applied Epic (preferred)

Job description

Job Type

Full-time

Description

About Legacy Risk Solutions

Legacy Risk Solutions is a leading independent insurance agency platform headquartered in Gainesville, Georgia. Through its growing network of agency partners across the Southeast, Legacy provides commercial insurance, employee benefits, personal insurance, and risk management solutions to businesses and individuals. Built on a people-first culture rooted in integrity, growth, and partnership, Legacy combines local expertise with the strength and resources of a larger organization to deliver exceptional service and long-term success for clients, employees, and agency partners.

About Legacy Risk Solutions

Legacy Risk Solutions is a leading independent insurance agency platform headquartered in Gainesville, Georgia. Through its growing network of agency partners across the Southeast, Legacy provides commercial insurance, employee benefits, personal insurance, and risk management solutions to businesses and individuals. Built on a people-first culture rooted in integrity, growth, and partnership, Legacy combines local expertise with the strength and resources of a larger organization to deliver exceptional service and long-term success for clients, employees, and agency partners.

Position Summary

Legacy Risk Solutions is seeking a professional, organized, and service-oriented Receptionist / Administrative Coordinator to serve as the first point of contact for our office. This role is responsible for creating a welcoming experience for visitors while providing administrative support across multiple departments. This position offers an excellent opportunity for someone looking to build a long-term career within the insurance industry. In addition to supporting the day-to-day operations of the organization, employees in this role have the opportunity for professional growth and career advancement. For those interested in expanding their insurance knowledge, Legacy Risk Solutions supports employees in obtaining their Property & Casualty (P&C) insurance license and exploring future career paths within the organization. The ideal candidate is highly organized, thrives in a fast-paced environment, enjoys managing multiple priorities, and takes pride in delivering exceptional internal and external customer service.

What You'll Do

• Greet and welcome visitors, clients, and guests while providing a positive first impression of Legacy Risk Solutions.
• Answer, screen, and direct incoming phone calls and respond to general inquiries via phone and email.
• Maintain a clean, organized, and professional reception area and common spaces.
• Receive, sort, scan, and distribute incoming mail and deliveries while processing outgoing mail.
• Print and mail invoices, certificates of insurance, auto ID cards, proposals, and policy books.
• Process Accounting, Licensing, and Contracts correspondence by scanning, routing, scheduling, and assigning tasks within the agency management system.
• Download, organize, and assign webmail and unassigned workflows in the agency management system.
• Maintain shared company calendars and assist with scheduling meetings and travel arrangements.
• Generate monthly production reports, quarterly sales scorecards, pivot tables, and ad hoc reporting as requested.
• Coordinate company meetings, employee events, catering, and recognition activities including bereavement, retirement, and new baby celebrations.
• Order and maintain office and breakroom supplies while managing vendor orders as needed.
• Provide general administrative support including filing, copying, scanning, and other clerical duties.
• Support continuous process improvement initiatives and perform other duties as assigned.

Requirements

What We're Looking For

• High school diploma or equivalent required.
• Minimum of 2 years of administrative or receptionist experience.
• Bilingual (English/Spanish) required.
• Proficiency in Microsoft Office 365, including Outlook, Word, Excel, and Windows applications.
• Strong organizational skills with the ability to prioritize multiple tasks and consistently meet deadlines.
• Excellent verbal and written communication skills with a customer-focused mindset.
• High attention to detail and commitment to accuracy.
• Self-starter who works independently while collaborating effectively across departments.
• Demonstrated initiative, professionalism, and a willingness to take ownership of responsibilities.
• Experience with agency management systems (Applied Epic) is preferred but not required.
• Ability to maintain confidentiality while handling sensitive company information.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Flexible Spending Account (FSA)
• Life insurance coverage
• Short-term and long-term disability coverage
• Accident and critical illness insurance options
• Generous Paid Time Off (PTO)

Equal Opportunity Employer

Legacy Risk Solutions is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and welcome applicants from all backgrounds.