Bilingual Reception & Call Center Associate (In-Person)

The Zafran Law Group; Philadelphia (Philadelphia County); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Health insurance

Job summary

The Zafran Law Group seeks a dedicated Bilingual Phone Operator to be the first point of contact for clients and visitors, ensuring a professional and welcoming atmosphere in a busy Philadelphia office. This full-time, in-person role manages high call volumes, routes calls to staff, greets clients, assists with clerical tasks, mail and supplies, and supports Spanish-speaking clients.

Schedule is 8am–4pm, Monday–Friday, with benefits including paid time off, health insurance, training and

Qualifications

• Proven experience as a Phone Operator or similar role.
• Excellent computer literacy, including proficiency in Office.
• Strong organizational skills with the ability to multitask effectively.
• Exceptional phone etiquette and communication skills.
• Familiarity with legal environment is a plus.
• High volume call center experience is a plus.
• The right candidate must be willing to be in person full-time.

Responsibilities

• Manage a high volume of incoming calls and route them to the appropriate staff members.
• Greet clients and visitors with a friendly demeanor and direct them appropriately.
• Assist with clerical tasks.
• Maintain a tidy reception area and assist with office supplies.
• Assist with incoming and outgoing mail and deliveries.
• Support Spanish speaking clients in directing their calls to the appropriate team members.

Skills

Phone etiquette

Communication

Organizational skills

Multitasking

Legal environment familiarity

Call-center experience

Tools

Office

Job description

The Zafran Law Group seeks a dedicated Bilingual Phone Operator to be the first point of contact for clients and visitors, ensuring a professional and welcoming atmosphere in a busy Philadelphia office. This full-time, in-person role manages high call volumes, routes calls to staff, greets clients, assists with clerical tasks, mail and supplies, and supports Spanish-speaking clients.

Schedule is 8am–4pm, Monday–Friday, with benefits including paid time off, health insurance, training and