Bilingual Program Support Coordinator – Energy Rebates

Resource Innovations; San Juan (PR); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Three weeks paid vacation

Paid holidays

401(k) with employer match

Medical, dental, and vision coverage

Parental leave

Employee assistance program

Commuter benefits

Job summary

Resource Innovations in San Juan, PR is seeking a bilingual Administrative Support Specialist to assist LUMA rebate applicants, process applications and maintain data accuracy. You’ll coordinate with departments, support continuous improvement and safeguard customer information.

The role requires a college degree or 3 years in a similar role, and fluency in English and Spanish, strong communication and organizational skills. Enjoy a comprehensive benefits package and opportunities for growth.

Qualifications

• Bilingual in English and Spanish required.
• College degree or 3 years of relevant experience.
• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Ability to identify and resolve problems in a team setting.

Responsibilities

• Support LUMA rebate applicants via email and phone as needed.
• Process applications, review documents, and enter data into tracking system.
• Maintain data accuracy and escalate issues impacting processing or experience.
• Coordinate with other departments to meet timely processing goals.
• Maintain filing systems and safeguard confidential information.
• Collaborate on process improvements and participate in training.
• Other duties as assigned.

Skills

Bilingual Spanish/English

Customer service

Communication skills

Organizational skills

Problem-solving

Education

College degree or 3 years experience

Tools

Microsoft Word

Microsoft Excel

CRM systems

Database platforms

Job description

Resource Innovations in San Juan, PR is seeking a bilingual Administrative Support Specialist to assist LUMA rebate applicants, process applications and maintain data accuracy. You’ll coordinate with departments, support continuous improvement and safeguard customer information.

The role requires a college degree or 3 years in a similar role, and fluency in English and Spanish, strong communication and organizational skills. Enjoy a comprehensive benefits package and opportunities for growth.