Bilingual Program Operations & Outreach Specialist

Dutech Systems; Boston, Northern (MA, KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Dutech Systems in Boston is seeking an experienced administrative professional to provide information and assistance to clients via phone, in person, email, and workshops, while supporting programs and contracts.

The role requires at least two years of administrative experience, excellent communication, and bilingual English/Spanish skills are highly desired. This on-site full-time position is based in Boston with responsibilities spanning data entry, outreach, and budget tracking.

Qualifications

• Minimum 2 years of full-time or equivalent part-time administrative experience.
• Strong communication, interpersonal, organizational, and follow-up skills.
• Attention to detail with ability to manage moderately complex projects.
• Experience in public administration, housing, program management, or real estate preferred.
• Conversational English/Spanish bilingual skills highly desired.

Responsibilities

• Provide information and assistance to clients and the public by phone, in person, email, workshops, one-on-one counseling, and other outreach activities.
• Provide administrative support related to programs, contracts, and projects.
• Perform data entry and maintain electronic and hard-copy files.
• Organize bulk mailings, advertisements, email campaigns, and other outreach activities.
• Assist with Requests for Proposals (RFPs), service orders, contracts, invoices, and payments.
• Prepare and track enrollment and commitment forms through Administration and Finance.
• Track and report program budgets, production, and performance metrics.
• Conduct research and prepare reports and presentations as requested.
• Coordinate with other units or divisions to ensure telephone coverage and support program activities.
• Provide administrative support to other units or divisions as assigned.
• Perform other related duties as required.

Skills

Strong communication

Interpersonal skills

Organizational skills

Follow-up skills

Bilingual English/Spanish

Tools

Microsoft Word

Excel

Google Suite

Salesforce

Job description

Dutech Systems in Boston is seeking an experienced administrative professional to provide information and assistance to clients via phone, in person, email, and workshops, while supporting programs and contracts.

The role requires at least two years of administrative experience, excellent communication, and bilingual English/Spanish skills are highly desired. This on-site full-time position is based in Boston with responsibilities spanning data entry, outreach, and budget tracking.