Bilingual Program Operations Lead

Casa Esperanza, Inc.; Tewksbury (MA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

401(k) Matching

Holiday Pay

Paid Time Off

Sick Pay

Disability

Health Reimbursement Arrangement (HRA)

EAP

Educational Opportunities

Employee Discounts

Salary advancement for credentials

Job summary

Casa Esperanza, Inc. in Tewksbury, MA is seeking a bilingual Associate Program Director to lead Conexiones, a 32-bed program at Tewksbury Hospital providing clinical stabilization and residential substance use treatment for adults.

This leadership role guides daily operations and multidisciplinary teamwork. Reporting to the Conexiones Program Director, you will oversee staff supervision, quality oversight, and compliance with BSAS, DPH, CARF, and payer requirements while maintaining a

Qualifications

• At least three years of experience in behavioral health, substance use disorder treatment, withdrawal management, mental health, residential treatment, or healthcare operations.
• At least one year of supervisory or leadership experience.
• Bilingual fluency in English and Spanish.
• Current CPR, AED, and Narcan administration certifications.
• Strong knowledge of behavioral health, substance use treatment, recovery-oriented systems of care, trauma-informed practice, patient safety, and co‑occurring disorders.
• Demonstrated leadership, coaching, crisis management, de‑escalation, conflict‑resolution, organizational, and communication skills.
• Ability to collaborate across clinical, medical, administrative, and operational teams while maintaining confidentiality and professional boundaries.
• Proficiency with electronic health records and Microsoft Office applications.

Responsibilities

• Lead day-to-day program operations, patient flow, census management, crisis response, safety initiatives, and the therapeutic milieu in partnership with the Program Director.
• Coordinate care across medical providers, nursing staff, counselors, unit managers, recovery specialists, and external partners.
• Maintain a structured, culturally responsive, trauma-informed environment that promotes dignity, engagement, stabilization, and recovery.
• Provide hands‑on coaching, supervision, training, and performance feedback to milieu and operational staff across shifts.
• Support staffing, scheduling, onboarding, competency development, performance management, and retention efforts.
• Monitor medication processes, infection control, environmental rounds, safety checks, emergency protocols, and required documentation.
• Ensure readiness for audits, inspections, and accreditation reviews, including compliance with BSAS, DPH, CARF, SAMHSA, DEA, MCSR, payer, and contractual requirements.
• Review incidents, safety documentation, and operational data; lead corrective actions and quality improvement initiatives.
• Coordinate emergency preparedness, drills, continuity planning, operational resources, facilities needs, and cross‑functional support.
• Participate in an on‑call rotation and serve as a key liaison with Tewksbury Hospital, Campus Police, emergency services, and community partners when needed.

Skills

Bilingual English/Spanish

Staff supervision

Leadership

Crisis management

Quality oversight

Electronic health records

Microsoft Office

Education

Associate degree in nursing or related healthcare field

Bachelor’s degree in nursing or related field

MAP/CARN/CPI training or equivalent

Tools

Electronic Health Records systems

Microsoft Office

Job description

Casa Esperanza, Inc. in Tewksbury, MA is seeking a bilingual Associate Program Director to lead Conexiones, a 32-bed program at Tewksbury Hospital providing clinical stabilization and residential substance use treatment for adults.

This leadership role guides daily operations and multidisciplinary teamwork. Reporting to the Conexiones Program Director, you will oversee staff supervision, quality oversight, and compliance with BSAS, DPH, CARF, and payer requirements while maintaining a