Bilingual Associate Program Director, Recovery Operations

Casa Esperanza; Tewksbury Junction (MA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Holiday Pay

PTO—18 days in year one, 20.5 days in年

Sick Pay—10 paid days per year

Long/Short-Term Disability

Life Insurance

HRA

EAP

Educational Opportunities

Employee Tickets - discounts

Increased Salary for Credentials

Job summary

Casa Esperanza, located in Massachusetts, seeks a bilingual Associate Program Director to lead Conexiones, a 32-bed program at Tewksbury Hospital, delivering clinical stabilization and residential substance use treatment for adults. The role emphasizes trauma‑informed, recovery‑oriented care and division oversight.

The candidate will supervise staff, coordinate across disciplines, ensure regulatory compliance, and drive quality improvement while reporting to the Conexiones Program Director.

Qualifications

• At least three years of experience in behavioral health, substance use treatment, withdrawal management, or healthcare operations.
• At least one year of supervisory or leadership experience.
• Bilingual fluency in English and Spanish.
• Current CPR, AED, and Narcan certifications.
• Strong knowledge of behavioral health and trauma‑informed practice.

Responsibilities

• Lead day-to-day program operations, patient flow, census management, crisis response, safety initiatives, and the therapeutic milieu in partnership with the Program Director.
• Coordinate care across medical providers, nursing staff, counselors, unit managers, recovery specialists, and external partners.
• Maintain a structured, culturally responsive, trauma-informed environment that promotes dignity, engagement, stabilization, and recovery.
• Provide hands‑on coaching, supervision, training, and performance feedback to milieu and operational staff across shifts.
• Support staffing, scheduling, onboarding, competency development, performance management, and retention efforts.
• Monitor medication processes, infection control, environmental rounds, safety checks, emergency protocols, and required documentation.
• Ensure readiness for audits, inspections, and accreditation reviews, including compliance with BSAS, DPH, CARF, SAMHSA, DEA, MCSR, payer, and contractual requirements.
• Review incidents, safety documentation, and operational data; lead corrective actions and quality improvement initiatives.
• Coordinate emergency preparedness, drills, continuity planning, operational resources, facilities needs, and cross‑functional support.
• Participate in an on‑call rotation and serve as a key liaison with Tewksbury Hospital, Campus Police, emergency services, and community partners when needed.

Skills

Bilingual English/Spanish

Leadership experience

Staff supervision

CPR/AED/Narcan certified

EHR proficiency

Microsoft Office proficiency

Education

Associate degree in nursing (RN/LPN eligible)

Bachelor’s degree in nursing

MAP/CARN/CPI training or similar credential

Tools

EHR systems

Microsoft Office

Job description

Casa Esperanza, located in Massachusetts, seeks a bilingual Associate Program Director to lead Conexiones, a 32-bed program at Tewksbury Hospital, delivering clinical stabilization and residential substance use treatment for adults. The role emphasizes trauma‑informed, recovery‑oriented care and division oversight.

The candidate will supervise staff, coordinate across disciplines, ensure regulatory compliance, and drive quality improvement while reporting to the Conexiones Program Director.