Bilingual Recovery & Crisis Intervention Specialist

Casa Esperanza; Tewksbury (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Base pay $21.00/hour

ComPsych Guidance Resources - EAP

Educational Opportunities

Employee Ticket at Work (Discounts for

Increased Salary for Credentials

Job summary

Casa Esperanza, Inc. is seeking staff to ensure the safety and security of a residential program while supporting clients through crisis intervention, medication monitoring, and daily operations. Bilingual (English/Spanish) candidates with data entry skills are preferred for all awake shifts.

The role involves front desk duties, client scheduling, rounds, and collaboration with Case Management and nursing staff to support residents in Boston and the Merrimack Valley.

Qualifications

• High School Diploma or GED required.
• Associate's Degree preferred.
• Knowledge of the addiction recovery process, or willingness to acquire it within the first six months of employment.
• Counseling and Substance Use training.
• First Aid/CPR Certification (or willingness to obtain certification upon hire).
• Overdose prevention training.
• ServSafe Certification or ability to obtain upon hire
• Must demonstrate ability to relate to a substance use treatment population in a sensitive manner.
• Interest and willingness to work in a multicultural setting.
• Identifies and resolves problems in a timely manner.
• Uses reason even when dealing with emotional topics.
• Manages difficult or emotional client situations; Responds promptly to client needs and maintains confidentiality.

Responsibilities

• Implements all safety and security requirements, including fire drills, evacuation procedures, alarm and camera monitoring.
• Reports all safety and security concerns to appropriate authorities and staff (ie, 911 / Best Team, Emergency Services, Floor Manager, Program Director, Senior Clinical Staff on Site, etc.)
• Responsible for crisis intervention, counseling, and groups as needed
• Must participate in all mandatory safety and security trainings
• Must participate in regularly scheduled Program and All Agency meetings
• Coordinates all scheduled client activities and refers clients to appropriate staff for support.
• Ensures that all windows and doors are secure, alarms are set.
• Ensures that all items that are potentially dangerous are secured in a locked location.
• Monitors all use of client medications including over-the-counter medications
• Makes client medications available at prescribed intervals
• Observes and records that all medication has been taken in the medication log
• Secures all client personal property in the designated secure location and completes property log
• Conducts walkthroughs every two hours and completes checklist and logs as required
• Ensure all clients, visitors and staff sign in and out
• Communicates with Case Management staff before and after the shift about client issues or concerns.
• Work collaboratively with Case Managers and Nursing Staff to provide assistance to the clients.
• Observes building and grounds and reports anything unusual to supervisor / nurse on duty.
• Records client issues or concerns in the Communication Log
• Assist with returning phone calls to potential clients for bed availability
• Compile and label intake packets for new admissions
• Search belongings on admission and at discharge and otherwise directed by supervisor
• Complete paperwork for discharging clients, ensuring proper paperwork is signed before the client leaves the unit
• Pack client belongings in the event that a client leaves unexpectedly; including the lock-up bag, medications, phone, etc.
• Help the Case Manager with supervised urine screens and belongings searches
• Complete rounds with the client observation checklist to ensure each client is accounted for
• Escort clients on Fresh Air breaks and meal times
• Inventory linens and/or supplies as needed
• Inform management if you are familiar with a client from your personal life as this could be a potential conflict.
• Comply with all Agency policies and procedures
• Remain on the unit until replacement coverage arrives
• Other related duties as assigned

Skills

Bilingual English/Spanish

Data entry

First Aid/CPR

Overdose prevention

ServSafe

Multicultural sensitivity

Problem solving

Emotional intelligence

Confidentiality

Communication skills

Education

High School Diploma or GED

Associate's Degree

Tools

Computer systems

Job description

Casa Esperanza, Inc. is seeking staff to ensure the safety and security of a residential program while supporting clients through crisis intervention, medication monitoring, and daily operations. Bilingual (English/Spanish) candidates with data entry skills are preferred for all awake shifts.

The role involves front desk duties, client scheduling, rounds, and collaboration with Case Management and nursing staff to support residents in Boston and the Merrimack Valley.