Bilingual Processing Coordinator

KidsCare Home Health; Dallas, Northern (TX, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Full benefits package

Hybrid work arrangement

Job summary

KidsCare Home Health is seeking a Bilingual Processing Coordinator to support families in obtaining therapy services and maintain open communication with clients, therapists, and physicians. This role helps ensure timely referrals and accurate eligibility tracking.

The ideal candidate will be bilingual English/Spanish, have at least a GED, one year of administrative experience, and strong computer skills (MS Office). This is a hybrid in-office/remote position based in Dallas.

Qualifications

• Bilingual English/Spanish with ability to read, write and speak both languages fluently.
• Proficient in Microsoft Office Suite; comfortable with database activity.
• Strong verbal and written communication skills.

Responsibilities

• Process all incoming referrals timely.
• Verify all referral information is complete and accurate; confirm client eligibility.
• Enter new clients in KanTime, Processing Roster & Referral Report.
• Contact families regarding availability for treatment and staff scheduling.
• Staff new clients by coordinating with therapists in the appropriate geographic area.
• Maintain processing workflow to initiate therapy services.

Skills

Bilingual English/Spanish

MS Office

Communication skills

Administrative support

Education

GED or higher

Job description

Overview

Pursue your passion and fulfill your purpose at KidsCare! KidsCare Home Health is a multi-award-winning organization who was most recently recognized for the 3rd year in a row as a 2025 U.S. Top Workplace. As an award-winning organization, we are looking for dedicated professionals who will embrace the KidsCare core values. At KidsCare we desire to work with individuals who embody the values of the organization which together create our C.A.R.E. culture.In return we offer afull benefits package to include health, dental, and vision insurance, paid time off, 401K, tuition reimbursement, and a hybrid or blended work arrangement (providing balance between in office and work from home).

Responsibilities

We are currently adding a Bilingual Processing Coordinator to our team! The successful candidates will work to assist families in obtaining therapy services for their children and to maintain open lines of consistent communication with client families, therapists, and physicians.

Essential Duties and Responsibilities

• Process all incoming referrals timely
• Verify all referral information is complete and accurate, then confirm client eligibility is current
• Enter new clients in KanTime, Processing Roster & Referral Report.
• Contact families in regards to availability for treatment, special requests, and status of therapist staffing.
• Staff new clients by coordinating with therapist in the appropriate geographic area and experience.
• Maintain processing workflow and all aspects required to initiate therapy services.
• Creates Certification Forms to be delivered.
• Request and Retrieve initial authorization from client's Medicaid payor.
• Create and scan electronic documentation to KanTime and create client charts.
• Maintain open communication with families, therapists, and physicians in regards to delays.
• Request for discharge and perform all appropriate steps if client on hold for 1 month.
• Place clients on/off hold and perform all appropriate steps required.
• Verify client's Medicaid on the 1st and 15th to ensure current eligibility for all processing clients
• Comply with all safety policies, practices, and procedures. Report unsafe activity to your supervisor.
• Participate in proactive team efforts to achieve departmental and company goals.
• Perform other duties as assigned.

Qualifications

Education and Work Experience Requirements

• High School diploma or General Education Degree (GED).
• Minimum of one (1) years of administrative experience.

Other Qualifications and Skills

• Bilingual English/Spanish with an ability to read, write and speak both languages fluently.
• Computer skills to include the Microsoft Office Suite and database activity.
• Strong verbal and written communication skills.
• Ability to carry out detailed but involved written instructions.
• Excellent problem solving skills.
• Excellent computer skills to include Microsoft Office Suite and database activity.
• Ability to multi-task.
• Ability to add, subtract, multiply, and divide with simple two-digit numbers.

Physical Demands/Working Environment

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
• Ability to sit at a computer for an extended period.
• Light physical activity performing non-strenuous activities of an Administrative nature.
• Specific vision abilities required by this job include close vision requirements (clear vision at 20 inches or less).
• Moderate noise (i.e., business office with computers, phone, and printers, light traffic).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About KidsCare

Established in 2003, we are a pediatric home health agency serving children with special needs across the country. Our focus is on nursing, speech, physical, and occupational therapy as well as providing case management for children up to 18 years of age. Founded upon the principle that patient care/therapy is most effective when it is one-on-one, set in a familiar environment and includes family member and caregiver involvement, the organization has grown from its original roots in Dallas Texas to a multi-state operation. Regardless of this growth, however, our original commitment of providing quality health care to every child and family serviced as never changed. If you are looking to be a part of a company whose culture is rooted in the C.A.R.E of others, please review the opportunity below and be sure to visit our website at https://kidscarehomehealth.com/careers-overview/for a full listing of our open positions.