Client Service Associate

Care Options for Kids; Tampa (FL); On-site; USD 28,929 - 33,062; Full time

Benefits offered by this job

Health benefits

Paid time off

401K

Career growth

Job summary

Care Options for Kids is seeking a diligent Client Service Associate to join our Tampa, FL team. You will coordinate referrals for home care services and ensure continuity of care while communicating essential details to caregivers and the care team.

The role requires strong interpersonal and customer service skills, with proficiency in MS Word/Outlook/Excel and a preference for bilingual Spanish/English speakers.

Qualifications

• Must have high school diploma or GED; college degree preferred.
• Experience in recruiting, scheduling, or sales is a plus.
• Strong interpersonal and customer service skills are essential.
• Proficient with Microsoft Word, Outlook and Excel.

Responsibilities

• Coordinates and schedules referrals for new and existing home care services.
• Provides continuity of care in coordinating referrals.
• Communicates to each caregiver all pertinent information regarding client care.
• Keeps caregiver calendars and client information accurate and current.
• Communicates to the departmental Director all pertinent information regarding client/caregiver issues.
• Routinely interacts with clients, family members, and care managers to facilitate home care services.

Skills

Interpersonal skills

Customer service

MS Office

Spanish language

Education

High School Diploma or GED

College degree preferred

Tools

Microsoft Word

Outlook

Excel

Job description

Care Options for Kids connects leading pediatric specialists with families to provide best‑in‑class pediatric therapy, nursing, and school‑based services. We seamlessly integrate into children’s lives by bringing individualized care to children where they live, work, and play.

Our pediatric specialists are committed to providing high‑quality pediatric services that help children and families live their best lives. We empower our community of clinicians to meet children where they are by providing the support and resources necessary to decrease administrative burdens. This focus allows our clinicians to obtain optimal work‑life balance.

We are looking for critical thinker and proactive Client Service Associate in our Tampa, FL office that shares our dedication to quality and our genuine concern for the comfort and dignity of our clients.

Full‑Time, after 90 days position allows for one day per week of flex/work from home

Client Service Associate responsibilities include:

• Coordinates and schedules referrals for new and existing home care services.
• Provides continuity of care in coordinating referrals.
• Communicates to each caregiver all pertinent information regarding client care.
• Keeps caregiver calendars and client information accurate and current.
• Communicates to the departmental Director all pertinent information regarding client/caregiver issues.
• Routinely interacts with personnel such as clients, family members, and care managers to facilitate home care services.

Comprehensive Ability to:

• Exhibit an eagerness to work in a team‑based environment, while taking independent responsibility for all referrals received.
• Accept changes in duties or new assignments with a positive attitude in a fast‑paced environment.
• Work with a sense of urgency while maintaining a high level of detail.
• Use language that consistently reflects a thorough understanding of the home care industry.

Qualifications:

• High School Diploma or GED required; college degree is preferred.
• Previous experience in recruiting, scheduling, or sales preferred.
• Strong computer skills with proficient knowledge of Microsoft Word, Outlook, and Excel required.
• Must possess strong interpersonal and customer service skills.
• Must be able to solve complex problems and function effectively in a fast‑paced work environment.
• Ability to read, write and communicate in English.
• Bilingual (Spanish/English) preferred.

What we Offer:

• A supportive and collaborative work environment.
• Opportunity to Join a Rapidly Growing, Fast‑Paced Organization!
• Comprehensive benefits package, including health, dental, and vision insurance.
• Generous Paid Time Off
• 401K
• A chance to make a meaningful impact in the lives of children and families.

Wage Range:

• $21.00 to $24.00/hour plus bonus

Location: 3710 Corporex Park Drive, Tampa, FL 33619

If you are the best at what you do, and are ready to work with an innovative, positive and supportive organization, please contact us today.

Care Options For Kids is an equal opportunity employer. The Equal Employment Opportunity Policy of Care Options For Kids is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. Care Options For Kids hires and promotes individuals solely on the basis of their qualifications for the job to be filled. Care Options For Kids believes that associates should be provided with a working environment which enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. We expect and require the cooperation of all associates in maintaining a discrimination and harassment‑free atmosphere.

*Restrictions Apply