Client Services Associate

Care Options for Kids; Delray Beach (FL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid Time Off

401K

Growth opportunities

Job summary

Care Options for Kids in Delray Beach, FL is seeking a Client Service Associate for a full-time, in-office role. You will coordinate referrals, support caregivers, and ensure accurate client records while maintaining strong communication with families and care managers.

The position requires English proficiency, interpersonal skills, and familiarity with Word/Outlook/Excel; bilingual abilities are preferred. Competitive benefits accompany a collaborative, growth-oriented environment.

Qualifications

• High school diploma or GED required; college degree preferred.
• Strong interpersonal and customer service skills.
• Experience with referrals, scheduling, or sales is a plus.
• Proficient Microsoft Word, Outlook and Excel required.
• Able to read, write and communicate in English; bilingual preferred.

Responsibilities

• Coordinates and schedules referrals for new and existing home care services.
• Provides continuity of care in coordinating referrals.
• Communicates to each caregiver all pertinent information regarding client care.
• Keeps caregiver calendars and client information accurate and current.
• Relays information to the departmental director regarding client/caregiver issues.
• Interacts with clients, family members and care managers to facilitate home care services.

Skills

Customer service

Interpersonal skills

English language

Bilingual Spanish/English

Education

High School Diploma or GED

College degree preferred

Tools

Microsoft Word

Outlook

Excel

Job description

Care Options for Kidsconnectsleading pediatric specialistswith families to providebest-in-class pediatric nursing, therapy, and school-based services. We seamlessly integrate into children’s lives by bringing individualized care to children where they live, work, and play.

Ourpediatric specialistsare committed to providinghigh-quality pediatricservices that help children and families live their best lives. We empower our community of clinicians to meet children where they are byproviding the support and resourcesnecessary to decrease administrative burdens. This focus allows our clinicians to obtain optimal work-life balance.

We are looking fora critical thinkerandproactiveClient Service Associate that shares our dedication to quality and our genuine concern for the comfort and dignity of our clients.

Position Types Available:Full-Time, In Office

Client Service Associate responsibilities include:

• Coordinates and schedules referrals for new and existing home care services.
• Provides continuity of care in coordinating referrals.
• Communicates to each caregiver all pertinent information regarding client care.
• Keeps caregiver calendars and client information accurate and current.
• Communicates to the departmental Director all pertinent information regarding client/caregiver issues.
• Routinely interact with personnel such as clients, family members, and care managers to facilitate home care services.

Comprehensive Ability to:

• Exhibit an eagerness to work in a team-based environment, while taking independent responsibility for all referrals received.
• Accept changes in duties or new assignments with a positive attitude in a fast-paced environment.
• Work with a sense of urgency while maintaining a high level of detail.
• Use language that consistently reflects a thorough understanding of the home care industry.

Qualifications:

• High School Diploma or GED required; college degree is preferred.
• Previous experience in recruiting, scheduling, or sales preferred.
• Strong computer skills with proficient knowledge of Microsoft Word, Outlook, and Excel required.
• Must possess strong interpersonal and customer service skills.
• Must be able to solve complex problems and function effectively in a fast-paced work environment.
• Ability to read, write and communicate in English.
• Bilingual (Spanish/English) preferred.

What we Offer:

• A supportive and collaborative work environment.
• Opportunity to Join a Rapidly Growing, Fast-Paced Organization!
• Comprehensive benefits package, including health, dental, and vision insurance.
• Generous Paid Time Off
• 401K
• A chance to make a meaningful impact in the lives of children and families.

Wage Range:

• Full-Time, In Office: $18to $21/hr
• Quarterly bonuses

*Compensation dependent on experience.

Location:Delray Beach, FL

Care Options For Kids is an equal opportunity employer. The Equal Employment Opportunity Policy of Care Options For Kids is to provide a fair and equal employment.