Client Services Associate

Care Options for Kids; Toms River (NJ); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Supportive environment

Growth opportunities

Benefits package

Paid time off

401K

Impactful work

Job summary

Care Options for Kids in New Jersey is seeking a Client Service Associate to coordinate referrals, schedule services, and ensure smooth communication between clients and caregivers.

This full-time hybrid role requires strong customer service, proficiency in MS Word/Outlook/Excel, and the ability to work in a fast-paced team environment; bilingual Spanish/English is preferred, but not required.

Qualifications

• High School Diploma or GED required; college degree is preferred.
• Previous experience in recruiting, scheduling, or sales preferred.
• Strong interpersonal and customer service skills.
• Must be able to read, write and communicate in English.
• Bilingual (Spanish/English) preferred.

Responsibilities

• Coordinates and schedules referrals for new and existing home care services.
• Provides continuity of care in coordinating referrals.
• Communicates to each caregiver all pertinent information regarding client care.
• Keeps caregiver calendars and client information accurate and current.
• Communicates to the departmental Director all pertinent information regarding client/caregiver issues.
• Routinely interact with clients, family members, and care managers to facilitate home care services.

Skills

Interpersonal skills

Customer service

English communication

Bilingual Spanish/English

Education

High School Diploma or GED

College degree preferred

Tools

Microsoft Word

Outlook

Excel

Job description

Care Options for Kids connects leading pediatric specialists with families to providebest-in-class pediatric nursing, therapy, and school-based services. We seamlessly integrate into children’s lives by bringing individualized care to children where they live, work, and play.

Our pediatric specialists are committed to providing high-quality pediatric services that help children and families live their best lives. We empower our community of clinicians to meet children where they are by providing the support and resources necessary to decrease administrative burdens. This focus allows our clinicians to obtain optimal work-life balance.

We are looking for a critical thinker and proactive Client Service Associate that shares our dedication to quality and our genuine concern for the comfort and dignity of our clients.

Position Types Available: Full-Time, In Office/Hybrid

Client Service Associate responsibilities include:

• Coordinates and schedules referrals for new and existing home care services.
• Provides continuity of care in coordinating referrals.
• Communicates to each caregiver all pertinent information regarding client care.
• Keeps caregiver calendars and client information accurate and current.
• Communicates to the departmental Director all pertinent information regarding client/caregiver issues.
• Routinely interact with personnel such as clients, family members, and care managers to facilitate home care services.

Comprehensive Ability to:

• Exhibit an eagerness to work in a team-based environment, while taking independent responsibility for all referrals received.
• Accept changes in duties or new assignments with a positive attitude in a fast-paced environment.
• Work with a sense of urgency while maintaining a high level of detail.
• Use language that consistently reflects a thorough understanding of the home care industry.

Qualifications:

• High School Diploma or GED required; college degree is preferred.
• Previous experience in recruiting, scheduling, or sales preferred.
• Strong computer skills with proficient knowledge of Microsoft Word, Outlook, and Excel required.
• Must possess strong interpersonal and customer service skills.
• Must be able to solve complex problems and function effectively in a fast-paced work environment.
• Ability to read, write and communicate in English.
• Bilingual (Spanish/English) preferred.

What we Offer:

• A supportive and collaborative work environment.
• Opportunity to Join a Rapidly Growing, Fast-Paced Organization!
• Comprehensive benefits package, including health, dental, and vision insurance.
• Generous Paid Time Off
• 401K
• A chance to make a meaningful impact in the lives of children and families.

Annual Salary Range:

• Full-Time, In Office: $60,000.00 - $65,000.00
• Quarterly bonuses

*Compensation dependent on experience.

Location: Toms River, NJ

Care Options For Kids is an equal opportunity employer. The Equal Employment Opportunity Policy of Care Options For Kids is to provide a fair and equal employment