AV Systems Support Pro — Troubleshoot & Advise

Biamp; Beaverton (OR); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

3 weeks annual PTO

401(k) + matching

Life insurance

Tuition reimbursement

Bonus opportunities

Referral bonuses

Job summary

Biamp is seeking a Technical Support Specialist to provide expert assistance on AV hardware and software. You will troubleshoot complex systems, advise customers, and collaborate with cross-functional teams on product improvements.

The role requires hands-on lab work, fielding inquiries via phone, email, and chat, and helping customers optimize Biamp solutions. The ideal candidate has 2–4 years in AV, strong networking knowledge, and excellent communication in English.

Qualifications

• Bachelor’s Degree or equivalent work experience.
• 2–4 years related work experience in AV.
• 1+ years customer-facing support experience a plus.
• Experience with designing/troubleshooting networks, configuring network switches, and other IT technologies is a plus.
• CTS certification or AV industry certification preferred.
• Familiarity with fundamentals of computer networking; networking certification and/or training a plus.
• Proficient in Microsoft Office applications (Outlook, Word, Excel, and SharePoint).
• Excellent verbal and written skills in English.

Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Coordinate returns and repairs of Biamp products as necessary.
• Troubleshoot, diagnose, and resolve technical hardware and software issues involving network connectivity, VoIP, and audio/video quality.
• Provide design advice to customers designing AV systems with Biamp products.
• Identify and upscale priority issues to Applications engineers and other groups where appropriate.
• Accurately process and record customer interactions using support case tracking software.
• Maintain expertise in audio and video concepts and related technologies.

Skills

Customer support

Troubleshooting

English proficiency

Communication skills

Spanish proficiency

Networking concepts

Education

Bachelor’s Degree

CTS certification

Tools

Microsoft Office

CRM software

Job description

Biamp is seeking a Technical Support Specialist to provide expert assistance on AV hardware and software. You will troubleshoot complex systems, advise customers, and collaborate with cross-functional teams on product improvements.

The role requires hands-on lab work, fielding inquiries via phone, email, and chat, and helping customers optimize Biamp solutions. The ideal candidate has 2–4 years in AV, strong networking knowledge, and excellent communication in English.