Bilingual POS Support Tech – Spanish/English

Teleflora; Oklahoma City (OK); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical coverage and benefits

Vision and dental plans

401k with match

24/7 online physician consultations

Mental health resources

Life coaching

Employee community groups

Cash rewards for healthy habits

On-demand fitness videos

Career advancement opportunities

Learning and development resources

Mentorship program

CSR and charitable giving

Volunteer/community program

Job summary

Teleflora, part of The Wonderful Company, seeks an entry-level technical support specialist in Oklahoma City to assist Teleflora florists by phone, email, and chat. You will learn to troubleshoot software, OS, and hardware while delivering friendly service in English and Spanish.

You’ll log interactions, meet quality standards, escalate where needed, and collaborate with management, QA, and development. This role offers growth opportunities within a supportive wellness-focused organization and a

Qualifications

• Experience with personal computers, operating systems, and basic hardware.
• Customer Service experience is a plus.
• Fluent in English and Spanish.

Responsibilities

• Assist and troubleshoot Teleflora Florists in support of various application software packages, PC operating systems, and basic hardware via phone/email/chat
• Log calls into the Call / Problem Tracking system
• Meet or exceed the standards set within the department for effective call resolution and production
• Escalate and direct customer calls as needed
• Provide user feedback to management, quality assurance, and development
• Perform all activities in compliance with audit standards in reliability, security, and quality
• Prepare reporting as required
• Perform other tasks as required
• Work independently with strong time management and organizational skills
• Instruct customers on how to install and operate hardware and software

Skills

PC hardware basics

Operating systems knowledge

Customer service

Bilingual English/Spanish

Education

High school diploma or equivalent

MIS courses

Networking courses

Accounting courses

Job description

Teleflora, part of The Wonderful Company, seeks an entry-level technical support specialist in Oklahoma City to assist Teleflora florists by phone, email, and chat. You will learn to troubleshoot software, OS, and hardware while delivering friendly service in English and Spanish.

You’ll log interactions, meet quality standards, escalate where needed, and collaborate with management, QA, and development. This role offers growth opportunities within a supportive wellness-focused organization and a