Florist POS Support Specialist

The Wonderful Company LLC; Arkansas; On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Medical coverage

Vision & dental plans

401k with match

Job summary

Teleflora, part of The Wonderful Company, seeks an entry-level technical support specialist in Paragould, Arkansas. You will assist Teleflora florists via phone, email, and chat, troubleshooting applications, OS, and basic hardware, and you will learn to support POS installations as training progresses.

This hourly role emphasizes active listening, problem-solving, and excellent customer service. Some travel may be required as you progress in training, with opportunities to grow within a

Qualifications

• Experience with personal computers, operating systems, and basic hardware.
• Customer service experience is a plus.
• Strong communication and problem-solving skills.

Responsibilities

• Assist Teleflora florists via phone, email, and chat for software, OS, and hardware issues.
• Log calls into tracking system and provide timely resolutions.
• Support POS installations as training progresses.
• Provide excellent customer service and escalate as needed.

Skills

Active listening

Troubleshooting

Customer service

Time management

Education

High School diploma

MIS/Networking/Accounting courses

Tools

Call/Problem Tracking system

Job description

Teleflora, part of The Wonderful Company, seeks an entry-level technical support specialist in Paragould, Arkansas. You will assist Teleflora florists via phone, email, and chat, troubleshooting applications, OS, and basic hardware, and you will learn to support POS installations as training progresses.

This hourly role emphasizes active listening, problem-solving, and excellent customer service. Some travel may be required as you progress in training, with opportunities to grow within a