Bilingual Phone Support Specialist II — Remote

SaviLinx; United States; Remote; USD 21,000 - 30,000; Full time

Job summary

SaviLinx is hiring a Customer Service Representative II (Phones) who speaks Spanish and English to handle inbound inquiries in a work-from-home setup. You will support a high-demand, privacy-conscious contract in a busy contact center environment.

The role requires strong communication skills, the ability to multitask across systems, and a customer-focused approach. Salary includes hourly pay with a performance incentive, and typical business hours.

Qualifications

• Diploma or equivalent required.
• 2+ years of contact center experience preferred.
• High school diploma or equivalent required.
• 18 years of age or older.
• Excellent English and Spanish communication skills.
• Proficient with navigating multiple screens/programs while talking to customers.
• College degree preferred.

Responsibilities

• Demonstrates ability to work in accordance with the SaviLinx Guiding Principles.
• Coordinates claims electronically and via telephone in English and Spanish.
• Handles eligibility inquiries in English and Spanish across all lines of business.
• Meets established SLA and quality metrics for call center performance.
• Ensures first call resolution through effective problem solving and communication.
• Documents all customer information in the CRM system.
• Occasional on-site work in the mailroom.
• Maintains knowledge of client requirements via Knowledge Base.
• Provides mentoring and training to other CSRs as needed.

Skills

Bilingual English/Spanish

Customer service

Time management

Written and verbal communication

Computer proficiency

Multitasking

Education

High school diploma or equivalent

Diploma

College degree preferred

Tools

CRM software

Job description

SaviLinx is hiring a Customer Service Representative II (Phones) who speaks Spanish and English to handle inbound inquiries in a work-from-home setup. You will support a high-demand, privacy-conscious contract in a busy contact center environment.

The role requires strong communication skills, the ability to multitask across systems, and a customer-focused approach. Salary includes hourly pay with a performance incentive, and typical business hours.