Remote CSR II – Phones

SaviLinx LLC; Lawrence (MA); Remote; USD 21,000 - 30,000; Full time

Job summary

SaviLinx LLC is seeking a Customer Service Representative II (Phones) for a remote role. The position supports a contract in a contact center with high privacy and precision requirements.

Expect to handle calls, emails, and chats while maintaining SLA and quality standards. The candidate should have 2+ years in college and/or contact center experience, strong communication skills, and the ability to work independently.

Qualifications

• 2+ years of college preferred.
• 2+ years of contact center experience preferred.
• High school diploma or equivalent required.
• 18 years of age or older.
• Time management skills and the ability to work independently are essential for this role.
• Excellent organizational, written and oral communication skills.
• Computer proficiency with the ability to navigate between multiple computer screens/programs while talking with the customer
• Customer service oriented (empathetic, responsive, patient, and conscientious)
• Must have experience with maneuvering electronic data between various environments.
• College degree preferred.

Responsibilities

• Coordinates claims electronically and via telephone.
• Handles eligibility inquiries and all lines of business.
• Meets established goals for call center metrics in SLA goals and Quality.
• Ensures first call resolution through problem solving and effective call/email/chat handling.
• Documents all customer information, communications in CRM system.
• Maintains a working knowledge of our clients' requirements using a Knowledge Base.
• Provides mentoring, training, and development to other CSRs as needed.

Skills

Time management

Independent work

Organizational skills

Written & verbal communication

Multitasking across screens

Empathetic customer service

Education

2+ years college preferred

2+ years contact center experience preferred

High school diploma or equivalent

College degree preferred

Tools

CRM software

Job description

SaviLinx LLC is seeking a Customer Service Representative II (Phones) for a remote role. The position supports a contract in a contact center with high privacy and precision requirements.

Expect to handle calls, emails, and chats while maintaining SLA and quality standards. The candidate should have 2+ years in college and/or contact center experience, strong communication skills, and the ability to work independently.