Bilingual Pharmacy CSR - Customer Care & Refills (EN/ES)

HEALTH CARE PARTNERS; Conway (SC); On-site; USD 29,000 - 38,000; Full time

Job summary

Health Care Partners of South Carolina seeks a Bilingual Pharmacy CSR to be the primary contact for patients, providers, and caregivers, delivering compassionate service and accurate admin support in the pharmacy.

You will handle prescription refills, medication questions, insurance inquiries, and billing, while upholding HIPAA and maintaining patient records. Fluency in English and Spanish is required; Portuguese is a plus

Qualifications

• High school diploma or equivalent required.
• Fluency in English and Spanish (spoken and written) required.
• Portuguese language proficiency is preferred but not required.
• Minimum of 1 year of customer service experience in pharmacy/healthcare preferred.
• Experience with FQHC or community health centers is preferred.

Responsibilities

• Provide exceptional customer service greeting patients in person and by phone.
• Communicate fluently in English and Spanish to assist with refills and inquiries.
• Process prescription refill requests per policy and obtain authorization.
• Verify and update patient demographics and insurance in the pharmacy system and EHR.
• Assist with billing questions, copays, and insurance inquiries.
• Document interactions accurately and maintain records in the PM system and EHR.
• Escalate complex issues to the pharmacist or Director of Pharmacy as needed.
• Coordinate with providers, clinical staff, and insurers to facilitate timely processing.
• Maintain patient confidentiality per HIPAA and organizational policies.
• Travel between HCPSC pharmacy locations as needed.

Skills

Bilingual EN/ES

Customer Service

Pharmacy Ops

HIPAA

Education

High school diploma

Tools

Pharmacy Management Software

EHR Systems

Microsoft Office

Job description

Health Care Partners of South Carolina seeks a Bilingual Pharmacy CSR to be the primary contact for patients, providers, and caregivers, delivering compassionate service and accurate admin support in the pharmacy.

You will handle prescription refills, medication questions, insurance inquiries, and billing, while upholding HIPAA and maintaining patient records. Fluency in English and Spanish is required; Portuguese is a plus