Bilingual Care Coordinator - Spanish/English (Hybrid)

PANTHERx Rare Pharmacy; Robinson (PA); Hybrid; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K with employer matching

Generous paid time off

Job summary

PANTHERx Rare Pharmacy seeks a Bilingual Care Coordinator to assist patients and prescribers with medication questions, coordinate refills, update billing, and address concerns in English and Spanish. The role spans enrollment, reimbursement support, and financial assistance navigation within the RxARECARE program.

Based in Pittsburgh, PA, this hybrid, full-time position reports to the RxARECARE Supervisor and operates under HIPAA-compliant processes.

Qualifications

• Bilingual – Fluent in English and Spanish, especially in medical terms.
• Minimum of 1 year of customer service experience in a call center environment.
• Excellent communication, organizational and interpersonal skills.
• Registration as a pharmacy technician with the Pennsylvania Board of Pharmacy.

Responsibilities

• Communicates with patients via phone to establish rapport, introduce program offerings, ensure clinical compliance, authorize next shipment of medication, and coordinates any other patient questions.
• Conducts physician office welcome calls to provide a program overview and complete enrollment in physician office communications preference plans.
• Tracks all interactions with patients and manufacturer representatives, utilizing mutually agreed upon platforms, to the extent permitted by law.
• Serves as the primary contact for the patient and physician to resolve inquiries and resolve issues in a timely and professional manner.
• Ensures patients are enrolled and consented with the program and communicates with manufacturer representatives as needed.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Pharmacy technician registration PA

Education

High school diploma or GED

Bachelor's degree (preferred)

Job description

PANTHERx Rare Pharmacy seeks a Bilingual Care Coordinator to assist patients and prescribers with medication questions, coordinate refills, update billing, and address concerns in English and Spanish. The role spans enrollment, reimbursement support, and financial assistance navigation within the RxARECARE program.

Based in Pittsburgh, PA, this hybrid, full-time position reports to the RxARECARE Supervisor and operates under HIPAA-compliant processes.