Bilingual Pet Care Call Center Specialist

Pet Resource Center of Kansas City; Kansas City (MO); On-site; USD 20,664 - 22,041; Full time

Benefits offered by this job

Health insurance options

Three weeks of paid leave

401(k)

Flexible scheduling

Paid holidays

Kudos incentive program

Job summary

Pet Resource Center of Kansas City is hiring a Bilingual Call Center Specialist to provide compassionate support for pet owners. This role involves answering high-volume calls, scheduling appointments, and offering resources to help families navigate care options for their pets. Ideal candidates are energetic, customer-focused, and preferably bilingual in English and Spanish. Benefits include a $15-$16 hourly pay rate, full-time schedule, health insurance, and three weeks of paid annual leave.

Qualifications

• High energy with a passion for helping animals and people.
• Exceptional customer service skills.
• Calm and confident when handling difficult client situations.
• Ability to thrive in a high-volume, fast-paced environment.
• Outgoing, positive, and approachable personality.
• Experience in call center or animal welfare settings is a plus.

Responsibilities

• Answer 50–65 inbound calls daily with compassion and professionalism.
• Schedule and manage appointments accurately.
• Act as a liaison between clients, veterinary staff, and external partners.
• Contribute to achieving department goals through efficiency and teamwork.
• Maintain compliance with OSHA and safety regulations.

Skills

Customer service skills

Bilingual (English/Spanish)

Decision-making abilities

Computer skills

Calm under pressure

Job description

Pet Resource Center of Kansas City is hiring a Bilingual Call Center Specialist to provide compassionate support for pet owners. This role involves answering high-volume calls, scheduling appointments, and offering resources to help families navigate care options for their pets. Ideal candidates are energetic, customer-focused, and preferably bilingual in English and Spanish. Benefits include a $15-$16 hourly pay rate, full-time schedule, health insurance, and three weeks of paid annual leave.