Pet Support Center Advocate (Bilingual Bonus)

KC Pet Project; Kansas City (MO); On-site; USD 23,000 - 25,000; Full time

Job summary

KC Pet Project is hiring for the Pet Support Center Specialist in Kansas City, MO. This full-time role focuses on delivering compassionate customer service to residents, assisting with pet ownership barriers, and connecting people to resources.

The position emphasizes empathetic communication, data accuracy, and teamwork within the Pet Support Center, which handles helpline calls and shelter admissions. Bilingual English/Spanish speakers receive additional compensation.

Qualifications

• Two years of experience in customer service or social services.
• Any animal welfare or shelter experience is preferred but not required.
• Spanish language ability is preferred (extra compensation for bilingual).
• High School Diploma or equivalent required.

Responsibilities

• Provide exemplary customer experience and professional, compassionate service to the public.
• Provide equitable and fair support to community members and remove barriers to pet ownership.
• Solicit donations, help with financial assistance, and support client storytelling.
• Maintain knowledge of community resources, animal control ordinances, and standards of care to advise pet owners.
• Communicate clearly via email, phone, and face-to-face to assist pet families and refer to outside resources as needed.
• Process daily paperwork, deposits, and maintain records related to animal history and client information.
• Adhere to KC Pet Project policies and perform other duties as assigned.

Skills

Customer service

Communication skills

Bilingual (English/Spanish)

Education

High School Diploma or equivalent

Job description

KC Pet Project is hiring for the Pet Support Center Specialist in Kansas City, MO. This full-time role focuses on delivering compassionate customer service to residents, assisting with pet ownership barriers, and connecting people to resources.

The position emphasizes empathetic communication, data accuracy, and teamwork within the Pet Support Center, which handles helpline calls and shelter admissions. Bilingual English/Spanish speakers receive additional compensation.