Relationship Banker II (Nimbus Experience Center) (FULL TIME ON-SITE)

First Tech Federal Credit Union; Beaverton (OR); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) match

Paid Time Off and holidays

Paid sick leave and personal days

Job summary

First Tech Federal Credit Union is seeking a Relationship Banker II at Nimbus Experience Center in Beaverton, OR. You will process routine and complex financial transactions, open and manage member deposits and loan accounts, and deliver exceptional member service in a fast-paced, sales-oriented environment.

You’ll identify member needs, recommend products, and collaborate with service teams to meet goals. A HS diploma is required; notary preferred.

Qualifications

• 18+ months in a fast-paced sales or customer service role within financial services ideal.
• Ability to listen to members’ needs and provide tailored product recommendations.
• Excellent listening skills with the ability to ask probing questions and overcome objections.
• Excellent verbal and written communication; concise and logical.
• Strong time management and ability to work independently or in a team.
• Ability to learn multiple computer systems and use technology to solve member issues.
• Strong critical thinking and attention to detail.
• High school diploma or equivalent required; notary preferred.

Responsibilities

• Process routine and complex financial transactions for members in person, over the phone, and by e-mail.
• Establish and maintain member deposit and loan accounts including business, trusts, fiduciary, and IRA accounts.
• Provide high-quality member service and escalate concerns when appropriate.
• Identify and recommend products/services to meet members’ needs; partner with service teams.
• Meet quarterly metrics, campaigns, cross-selling, referrals, and sales targets with incentives.
• Complete required compliance training and stay informed on current products and services.
• Perform account maintenance and update member information.
• Conduct follow-ups and outbound calls for new/existing members.
• Assist Branch leadership with onboarding of new Representatives as needed.

Skills

Customer service

Sales experience

Financial services knowledge

Communication skills

Notary preferred

Time management

Teamwork

Tech aptitude

Education

High School Diploma or equivalent

Job description

Description

The Relationship Banker II is a frontline financial partner (financial MDs) that is part of a supportive and dynamic member focused sales team.As an Relationship Banker II, you'll work in a fast-paced environment processing routine and complex financial transactions for members in-person, over the phone, and by e-mail.You'll engage in consultative conversations with members to establish a strong rapport and understanding of their financial needs and offer tailored products and services to help them reach their financial dreams.

Here’s what you can expect from the job and what you need to be successful:

What You’ll Do:

• Quickly processroutine and complex financial transactions for members including deposits and withdrawals, loan payments, and cashier's checks, while ensuring regulatory compliance and adherence to internal procedures


• Establish and maintain member deposit and loan accounts including businesses, trusts fiduciary, and IRA accounts


• Provide the highest quality of member service by promptly addressing member concerns and escalatae to leadership when appropriate


• Proactively identify and recommend the best products and services to meet the members' financial needs and partner with service teams including insurance, investments, Premier, and mortgage


• Meet quarterly metrics and service objectives (i.e. campaigns, cross-selling, and referrals), alongside sales targets, and incentives to help drive and execute on key business goals and initiatives


• Complete required compliance training within well-defined timelines and utilize available resources to maintain in depth current knowledge of all current credit union products and services


• Perform account maintenance activities including updating member contact and personal information


• Perform follow-up activities and outbound calls for new and existing members


• Assist Branch leadership with the onboarding of new Representatives as needed

Essential Skills:

• Minimum eighteen (18) months in a fast-paced sales or customer service role within the financial services industry preferred


• Ability to listen to members' needs and provide tailored product recommendations


• Excellent listening skills with the ability to ask probing questions, understand concerns, and overcome objections


• Excellent verbal and written communication skills; able to express ideas concisely and logically


• Demonstrated effective time management skills and the ability to work independently or in a collaborative team environment


• Skilled to workin fast-paced customer service and sales environment without sacrificing accuracy and service


• Aptitude for learning a variety of computer systems using technology to solve member issues


• Strongcritical thinking and decision-making skills with attention to detail


• Minimum Education: High School Diploma or equivalent


• Certification/License: Notary preferred

Location:

Nimbus Experience Center - Beaverton, OR 97008 (FULL TIME ON-SITE)

Target Compensation in Beaverton, OR:

$23.50 to $28.50 per hour + monthly incentive

Who We Are:

What makes First Tech different?

Every great journey begins with a bold idea-and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.

Employees are eligible for:

• Traditional medical, dental, and vision coverage


• Generous 401(k) match


• Paid Time Off: - You'll accrue up to 15 days in your first year.In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually


• Paid federal holidays


• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria

Employment Statements:

First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to [e-mail] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

First Tech is not currently offering Visa transfer/ sponsorship for this position.