Bilingual Personal Banker – Sunnyvale: Growth & Service

Chad Murray - State Farm Agent; Sunnyvale (CA); On-site; USD 50,000 - 83,000; Full time

Job summary

PNC Financial Services Group, Inc. is seeking a Personal Banker in Sunnyvale, CA. The role focuses on acquiring and deepening the branch customer base, delivering a full PNC conversation to identify solutions, and driving customer loyalty through proactive sales and superior service.

Bilingual Spanish is preferred. The position operates in-office with a strong emphasis on risk management, customer experience, and collaboration with ecosystem partners to grow market share.

Qualifications

• Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties.
• Typically requires 3+ years experience; in lieu of a degree, a comparable combination of education, job-specific certification(s), and experience may be considered.

Responsibilities

• Acquires and deepens the branch customer base through a variety of proactive sales and service activities.
• Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.
• Collaborates with ecosystem partners to grow customer's share of wallet.
• Positions PNC solutions to drive new revenue and customer loyalty.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process.
• Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
• Leverages ecosystem partnerships to acquire, expand and retain relationships.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Opportunity Identification

Leveraging Technology

Proactive Sales

Digital Awareness

Communication

Prioritization

Matrix Management

Problem Solving

Prospecting

Retail Lending

Selling

Understanding Customer Needs

Education

Associates or equivalent degree

Job description

PNC Financial Services Group, Inc. is seeking a Personal Banker in Sunnyvale, CA. The role focuses on acquiring and deepening the branch customer base, delivering a full PNC conversation to identify solutions, and driving customer loyalty through proactive sales and superior service.

Bilingual Spanish is preferred. The position operates in-office with a strong emphasis on risk management, customer experience, and collaboration with ecosystem partners to grow market share.