Bilingual Personal Banker: Spanish-English Client Care

First National Bank Texas; Quinlan (TX); On-site; USD 35,000 - 48,000; Full time

Job summary

First National Bank Texas in Quinlan, TX is seeking a customer-focused teller to handle cash transactions and deliver exceptional service. You will evaluate customer relationships, promote bank products, and work within a high-volume sales environment guided by bank policies.

The role requires bilingual Spanish/English communication, flexibility for evenings and weekends, and teamwork to meet daily goals. Training provided and inclusive team atmosphere.

Qualifications

• High-volume sales environment with cash receipt and payments under supervision.
• Evaluate customer relationships to offer bank products and services.
• Follow bank policies in line with supervisor direction.
• Accountable for personal monthly new account production targets.
• Participate in an active sales environment with in-store prospecting.
• Process deposits and pay out funds accurately and balance daily operations.
• Receive cash and checks, verify amounts and endorsements.
• Guard against counterfeit checks and improper IDs.
• Enter transactions and issue customer receipts.
• Sell and prepare money orders, cashier's checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Cross-sell bank services and products.
• Serve a diverse customer base, including a large Spanish-speaking population.
• Perform other tasks as requested by supervisors.

Responsibilities

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, in a high-volume sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services.
• Follow established policies in accordance with bank and supervisor direction.
• Aim for personal achievement of monthly new account production as assigned by upper management.
• Participate in an active sales environment with in-store aisle prospecting.
• Process deposits and pay out funds in accordance with bank procedures, recording transactions accurately and balancing each day’s operations.
• Receive cash and checks for deposit, verify amounts, and look for check endorsements.
• Examine cash to guard against counterfeit checks and identification.
• Enter transactions into computer and issue customer receipts.
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit.
• Process Western Union wires and cash advances.
• Cross-sell bank services and products.
• Provide bank services to a diverse customer base, including a large Spanish speaking population.
• Perform other tasks requested by supervisors as they relate to the bank and its functions.
• Regular and predictable attendance and punctuality.
• Approval limits will be based upon established authority levels.

Skills

Bilingual Spanish/English

Customer service experience

Team player

Education

High school diploma or equivalent

Job description

First National Bank Texas in Quinlan, TX is seeking a customer-focused teller to handle cash transactions and deliver exceptional service. You will evaluate customer relationships, promote bank products, and work within a high-volume sales environment guided by bank policies.

The role requires bilingual Spanish/English communication, flexibility for evenings and weekends, and teamwork to meet daily goals. Training provided and inclusive team atmosphere.