Bilingual Personal Banker — Customer & Cash Specialist

First Convenience Bank; Springdale (AR); On-site; USD 19,000 - 25,000; Full time

Job summary

First Convenience Bank in Springdale, AR is seeking a front-line associate to deliver exceptional customer service while handling cash in a high-volume environment.

The role involves evaluating customer needs, recommending banking products, and maintaining accuracy in daily transactions, with opportunities to assist in new account openings. A flexible schedule is required, and experience in retail or customer service is preferred.

Qualifications

• Must be at least 18 years old.
• Six months of work experience in a retail or customer service environment preferred.
• Flexible schedule including evenings, weekends, and holidays.
• Must pass background investigation per company policy.
• Able to get along with coworkers and work in a team environment.

Responsibilities

• Provide exceptional customer service, handling cash receipts and payments in a high-volume sales environment.
• Evaluate customer relationships and recommend bank products and services.
• Follow bank policies and supervisor directions.
• Contribute to monthly new account production as assigned by management.
• Participate in an active sales environment, including in-store prospecting.
• Process deposits and payouts accurately and balance daily operations.
• Receive cash and checks for deposits, verify amounts and endorsements.
• Guard against counterfeit currency and IDs.
• Enter transactions into computer, issue receipts.
• Sell and prepare money orders, cashier's checks, wires, and CDs.
• Operate Western Union wires and cash advances.
• Cross-sell bank services and products.
• Serve a diverse customer base, including Spanish speakers.
• Perform tasks as requested by supervisors related to bank operations.
• Maintain regular and punctual attendance and accountability.

Skills

Customer service

Teamwork

Education

High school diploma or equivalent or currently in high school

Job description

First Convenience Bank in Springdale, AR is seeking a front-line associate to deliver exceptional customer service while handling cash in a high-volume environment.

The role involves evaluating customer needs, recommending banking products, and maintaining accuracy in daily transactions, with opportunities to assist in new account openings. A flexible schedule is required, and experience in retail or customer service is preferred.