Bilingual Personal Banker — Sales & Service Pro

First National Bank Texas; Fort Smith (AR); In loco; USD 28.000 - 36.000; Tempo pieno

Descrizione del lavoro

First National Bank Texas is seeking a customer service-focused associate to handle cash receipts and payments in a high-volume branch in Fort Smith, AR. You will evaluate customer relationships and promote bank products while following bank policies and supervisor direction.

The role requires flexibility in scheduling, attention to accuracy, and the ability to work with a diverse customer base, including Spanish speakers. Prior retail or service experience is preferred.

Competenze

• At least 18 years of age.
• High school diploma, high school equivalency or currently attending high school.
• Six months of work experience in a retail or customer service environment preferred.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.
• Must successfully pass background investigation according to company policy.
• Must be able to get along with co-workers and work effectively in a team environment.

Mansioni

• Provide exceptional customer service, handling receipt and payment of cash in a high-volume environment.
• Evaluate customer relationships and recommend bank products and services.
• Follow established policies in accordance with bank and supervisor.
• Aim for monthly new account production as assigned by management.
• Prospect for customers in-store when needed.
• Process deposits and pay out funds, balance daily transactions.
• Receive cash and checks for deposit, verify amounts and endorsements.
• Guard against counterfeit checks and proper identification.
• Enter transactions into computer and issue receipts.
• Sell and prepare money orders, cashier's checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Cross-sell bank services and products.
• Serve a diverse customer base, including Spanish speakers.
• Perform other tasks as requested by supervisors.
• Maintain regular and punctual attendance.

Conoscenze

Customer service

Retail experience

Formazione

High school diploma or equivalent

Descrizione del lavoro

First National Bank Texas is seeking a customer service-focused associate to handle cash receipts and payments in a high-volume branch in Fort Smith, AR. You will evaluate customer relationships and promote bank products while following bank policies and supervisor direction.

The role requires flexibility in scheduling, attention to accuracy, and the ability to work with a diverse customer base, including Spanish speakers. Prior retail or service experience is preferred.