Bilingual Personal Banker — Cash, Sales & Service

First Convenience Bank; Copperas Cove (TX); On-site; USD 21,000 - 29,000; Full time

Job summary

First Convenience Bank is seeking a branch associate to deliver exceptional customer service and perform cash-handling duties in a fast-paced, high-volume environment.

The role involves evaluating customer relationships, recommending bank products, processing deposits, and supporting sales goals. Candidates must be flexible with scheduling and capable of working with a diverse customer base, including Spanish speakers.

Qualifications

• At least 18 years of age.
• High school diploma or equivalent.
• Six months of work experience in a retail or customer service environment preferred.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.
• Must successfully pass background investigation according to company policy.
• Must be able to get along with co-workers and work effectively in a team environment.

Responsibilities

• Provide exceptional customer service, including receipt and payment of cash, in a high-volume sales environment.
• Evaluate customer relationships and recommend bank products and services.
• Follow established policies in accordance with bank and supervisor directions.
• Achieve monthly new account production goals as assigned by upper management.
• Participate in in-store prospecting in a sales environment.
• Process deposits and pay out funds, recording all transactions accurately and balancing daily operations.
• Verify cash and checks and guard against counterfeit items.
• Enter transactions into the computer and issue receipts.
• Sell and prepare money orders, cashier's checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Cross-sell bank services and products.
• Support a diverse customer base, including Spanish-speaking customers.

Skills

Customer service

Cash handling

Sales

Teamwork

Education

High school diploma or equivalent

Job description

First Convenience Bank is seeking a branch associate to deliver exceptional customer service and perform cash-handling duties in a fast-paced, high-volume environment.

The role involves evaluating customer relationships, recommending bank products, processing deposits, and supporting sales goals. Candidates must be flexible with scheduling and capable of working with a diverse customer base, including Spanish speakers.