Bilingual Personal Banker

fnbtandfcbcareers; Grapevine (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

FNBT is seeking a customer-focused teller to handle cash transactions and provide friendly banking service in a busy branch in Texas. You will assist customers with deposits, withdrawals, and account inquiries while promoting bank products and services in both English and Spanish.

The role requires attending to customers with accuracy, maintaining daily balance, and collaborating with teammates in a fast-paced environment. Flexibility for scheduling is essential.

Qualifications

• Must have basic customer service experience in retail or banking.
• Ability to communicate clearly in English and Spanish.
• Experience with cash handling and basic banking procedures.

Responsibilities

• Process cash transactions accurately and balance daily operations.
• Evaluate customer relationships to offer bank products and services.
• Cross-sell bank services to a diverse customer base, including Spanish speakers.
• Maintain attendance and punctuality, work in a high-volume environment.

Skills

Customer service

Cash handling

Bilingual English/Spanish

Sales / cross-sell

Teamwork

Communication

Education

High school diploma or equivalent

Tools

POS terminal

Banking software

Job description

Responsibilities

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.

Requirements

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment