Bilingual Personal Banker

fnbtandfcbcareers; Tucson (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

FNBT is seeking a teller associate to provide exceptional customer service in a busy branch. You will handle cash deposits and withdrawals, verify endorsements and IDs, and balance daily transactions while offering bank products to customers, including Spanish-speaking clientele.

The role requires clear communication in English and Spanish, flexibility for evenings, weekends and holidays, and the ability to work in a fast-paced environment. Training will be provided.

Qualifications

• High school diploma or equivalency, or current student
• Ability to communicate clearly in Spanish and English
• Six months of work experience in retail or customer service preferred

Responsibilities

• Provide exceptional customer service, handling cash receipts and payments in a high-volume sales environment
• Evaluate customer relationships to offer bank products and services
• Follow policies in accordance with bank guidelines and supervisor direction
• Aim for monthly new account production as assigned by management
• Participate in an active sales environment including in-store prospecting
• Process deposits and pay out funds per bank procedures and balance daily transactions
• Receive cash and checks for deposit, verify amounts and endorsements
• Guard against counterfeit checks and verify identification
• Enter transactions and issue receipts
• Sell and prepare money orders, cashier's checks, wires, and CDs
• Process Western Union wires and cash advances
• Cross-sell bank services and products
• Provide services to a diverse customer base including Spanish speakers
• Perform other tasks as requested by supervisors
• Maintain regular attendance and punctuality
• Approval limits based on established authority

Education

High school diploma / equivalency

Job description

Responsibilities

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.

Requirements

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment