Bilingual Personal Banker

First National Bank Texas; Springdale (AR); On-site; USD 28,000 - 36,000; Full time

Job summary

First National Bank Texas in Springdale, AR seeks a customer service-focused Teller to handle cash transactions in a busy branch. You will assist customers, open and maintain accounts, and promote bank products while delivering bilingual service to Spanish- and English-speaking clients.

The role requires standing for extended periods and working a flexible schedule, including weekends and holidays. You will follow procedures, balance daily transactions, and support a diverse clientele with

Qualifications

• Proficient in Spanish and English communication
• Customer service experience preferred
• Willing to work a flexible schedule including evenings, weekends, and holidays
• Able to pass background investigation according to company policy

Responsibilities

• Provide exceptional customer service with cash handling in a high-volume, sales environment
• Assess customer relationships to offer bank products and services
• Follow bank policies and supervisor direction
• Achieve monthly new account production targets
• Engage in in-store prospecting in a sales-driven setting
• Process deposits and payouts, balance daily transactions
• Receive cash and checks and verify amounts
• Guard against counterfeit currency and improper identification
• Enter transactions and issue receipts
• Sell money orders, cashier’s checks, wires, and CDs
• Process Western Union wires and cash advances
• Cross-sell bank services to a diverse customer base, including Spanish speakers
• Attend to additional tasks as requested by supervisors
• Maintain regular and punctual attendance
• Approval limits based on authority levels

Skills

Bilingual Spanish/English

Customer service experience

Flexible schedule

Team player

Education

High school diploma or equivalent

Job description

Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements:

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.

Qualifications

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment