Bilingual Personal Banker

First National Bank Texas; Edinburg (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

First National Bank Texas is seeking a Teller to provide outstanding service in a high-volume branch. You will handle cash deposits, payments, and various banking transactions while following bank policies.

The role requires bilingual Spanish/English communication, attention to accuracy, and the ability to work a flexible schedule including evenings, weekends and holidays. You will cross-sell products and support a diverse customer base, including Spanish-speaking clients.

Qualifications

• At least 18 years of age.
• High school diploma, high school equivalency or currently attending high school.
• Ability to communicate clearly and professionally in both Spanish and English.
• Six months of accountable cash handling/transaction management in a retail or customer service environment.
• Must be able to get along with co-workers and work effectively in a team environment.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.
• Must successfully pass background investigation according to company policy

Responsibilities

• Provide exceptional customer service, involving receipt and payment of cash in a high volume sales environment.
• Follow established policies in accordance with the bank and supervisor's direction.
• Evaluate customer relationships and account holders to offer bank products and services.
• Achieve monthly new account production targets as assigned by upper management.
• Participate in an active sales environment and in-store prospecting as needed.
• Process deposits and payouts accurately and balance daily transactions.
• Receive cash and checks for deposits, verify amounts, and check endorsements.
• Examine cash to guard against counterfeit currency and IDs.
• Enter transactions into the computer and issue receipts.
• Sell and prepare money orders, cashier's checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Cross-sell bank services and products.
• Provide bank services to a diverse customer base including Spanish speakers.
• Maintain regular and punctual attendance.
• Perform other tasks as requested by supervisors

Skills

Cash handling

Bilingual Spanish/English

Customer service

Sales and cross-selling

Teamwork

Education

High school diploma or equivalent

Six months cash handling experience

Job description

Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Follow the established policies in accordance with the bank and the supervisor's direction
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Regular and predictable attendance and punctuality
• Perform other tasks requested by supervisors as they relate to the bank and its functions

Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time.
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs

FNBT is an equal opportunity employer.

Qualifications

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of accountable cash handling/transaction management in a retail or customer service environment
• Successful completion of the FNBT Step Program for internal employees
• Must be able to get along with co-workers and work effectively in a team environment.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.
• Must successfully pass background investigation according to company policy