Bilingual Personal Banker

First National Bank Texas; Laredo (TX); On-site; USD 26,000 - 36,000; Full time

Job summary

First National Bank Texas is seeking a teller to provide exceptional customer service, handle cash transactions, and promote bank products in a high-volume branch in Texas. The role requires bilingual Spanish/English communication and flexibility to work evenings, weekends, and holidays.

The teller will process deposits and withdrawals, verify cash, issue receipts, and maintain accurate daily balances while ensuring security and compliance with bank policies.

Qualifications

• Must be 18+ years old.
• High school diploma or equivalent.
• Able to communicate clearly in both Spanish and English.
• Six months of retail or customer service experience preferred.
• Flexible schedule including evenings, weekends and holidays.
• Must pass background investigation.

Responsibilities

• Provide exceptional customer service for cash transactions and sales in a high-volume environment.
• Evaluate customer relationships and offer bank products/services.
• Process deposits, cash withdrawals, and balance daily transactions.
• Verify cash, process money orders, wires and CDs.
• Cross-sell bank services to a diverse customer base, including Spanish speakers.

Skills

Customer service

Bilingual Spanish/English

Communication skills

Education

High school diploma

Job description

Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements:

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.

Qualifications

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment