Bilingual Personal Banker

First National Bank Texas; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

First National Bank Texas is seeking a friendly teller to handle cash transactions, deposits, and withdrawals in a fast-paced branch environment. You will assist customers, promote banking services, and support bilingual communication with a diverse clientele.

The role requires high school diploma or equivalent, ability to work flexible hours including evenings and weekends, and a focus on accuracy and customer service in both Spanish and English.

Qualifications

• Provides customer service in a high volume sales environment.
• Must be able to communicate effectively in English and Spanish.
• Handles cash transactions accurately and balances daily operations.

Responsibilities

• Provide exceptional customer service with receipt and payment of cash.
• Evaluate customer relationships and offer bank products and services.
• Process deposits and withdrawals and balance daily transactions.
• Cross-sell bank services and products to customers.
• Serve a diverse customer base, including Spanish speakers.
• Stand or walk for extended periods as required by the branch.

Skills

Customer service

Spanish/English bilingual

Cash handling

Retail banking

Sales skills

Education

High school diploma or equivalent

Job description

Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements:

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.

Qualifications

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment