Bilingual Personal Banker

First Community Bancshares, Inc.; Phoenix (AZ); Presencial; USD 30 000 - 38 000; Tempo integral

Resumo da oferta

First Community Bancshares, Inc. is seeking a bank teller to provide exceptional customer service in a busy branch. The role involves handling cash, processing deposits and withdrawals, and offering banking products to customers in both Spanish and English.

The position requires a flexible schedule including evenings, weekends, and holidays, with a focus on accurate transactions. Ideal candidates will be 18+, possess a high school diploma or equivalent, pass a background check, and work well

Qualificações

• Provide exceptional customer service with cash handling in a high-volume sales environment.
• Evaluate customer relationships to offer bank products and services.
• Follow bank policies and supervisor directions.
• Cross-sell bank services to customers.

Responsabilidades

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, in a high-volume sales environment.
• Process deposits and pay out funds; balance each day’s operations.
• Receive cash and checks for deposit; verify amounts and endorsements.
• Enter transactions into computer and issue receipts.
• Cross-sell bank services and products to a diverse customer base.

Conhecimentos

Bilingual Spanish/English

Customer service

Team player

Flexible schedule

Background check

Age 18+

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

Approval limits will be based upon established authority levels.

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

Member FDIC, Equal Housing Lender

FCBI is an Equal Opportunity Employer

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [phone].