Bilingual Personal Banker

Fhnb; Phoenix (AZ); On-site; USD 33,000 - 52,000; Full time

Job summary

Fhnb in Phoenix, AZ seeks a motivated teller to assist customers, process deposits and withdrawals, and cross-sell bank services in a high-volume branch.

The role requires excellent communication in Spanish and English, reliability, and the ability to work flexible schedules including evenings, weekends, and holidays. You will stand for long periods and handle cash accurately while delivering friendly service.

Qualifications

• High school diploma or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Background check per company policy
• Team player

Responsibilities

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, in a high volume sales environment
• Evaluate customer relationships to offer bank products and services
• Follow established policies in accordance with bank and supervisor direction
• Accountable for monthly new account production as assigned
• Participate in an active sales environment including in-store prospecting
• Process deposits and pay out funds and balance each day’s operations
• Receive cash and checks for deposit and verify amounts
• Examine cash to guard against counterfeit checks and identification
• Enter transactions into computer and issue receipts
• Sell and prepare money orders, cashier's checks, wires, and CDs
• Process Western Union wires and cash advances
• Cross-sell bank services and products
• Provide services to a diverse customer base, including a large Spanish-speaking population
• Perform other tasks as requested by supervisors
• Regular and predictable attendance and punctuality
• Approval limits will be based on established authority levels

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

Approval limits will be based upon established authority levels.

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

Member FDIC, Equal Housing Lender

FCBI is an Equal Opportunity Employer

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