Bilingual Personal Banker

Fhnb; Portland (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Fhnb is hiring a bank teller to serve a diverse customer base in a busy branch. You will handle cash, process deposits, and promote bank services while maintaining accuracy and friendliness.

Requirements include a flexible schedule, proficiency in Spanish and English, and reliable attendance. The role offers opportunities to grow within branch operations and customer service.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent, or currently in high school.
• Bilingual in Spanish and English.
• Preference for 6 months of retail or customer service experience.
• Able to work flexible schedule including evenings, weekends, and holidays.
• Must pass background investigation.
• Must work well in a team environment.

Responsibilities

• Provide excellent customer service and handle cash in a high-volume sales environment.
• Evaluate accounts to offer bank products and services.
• Follow bank policies and supervisor directions.
• Achieve monthly new account production targets as assigned.
• Prospect for in-store opportunities in a sales-focused setting.
• Process deposits and withdrawals, balance daily transactions.

Skills

18+ years old

Bilingual Spanish/English

Flexible schedule

Background check pass

Team player

Retail/customer service exp (6 months)

Education

High school diploma or equivalent

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

Approval limits will be based upon established authority levels.

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

Member FDIC, Equal Housing Lender

FCBI is an Equal Opportunity Employer

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