Bilingual Peak-Time Teller – Part-Time, Member Impact

careers-uwcu; Madison (WI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Paid time off

Caregiver leave

New child leave

Volunteer time off

Paid holidays

Employee development programs

401k with match

Annual bonus

Employee Assistance Program

Job summary

UW Credit Union is hiring a bilingual Peak-Time Teller for the State Street branch in Madison. The role focuses on front‑line member service, processing transactions accurately, and maintaining product knowledge to assist members effectively.

Ideal candidates will have customer service experience, strong interpersonal skills, and the ability to work autonomously while supporting a collaborative team environment. This is a part‑time position with a focus on delivering excellent member experiences.

Qualifications

• High School Diploma or equivalent.
• 1 year of customer service experience.
• Ability to work with customers of all ages and backgrounds.
• Excellent interpersonal and professional skills.
• Team player that can jump in where needed.
• Ability to work in an autonomous environment.

Responsibilities

• Be the face of UW Credit Union by providing front facing member service at the State Street branch location.
• Achieve balanced scorecard results in alignment with Members for Life Sales & Service Philosophy.
• Maintain a high degree of knowledge in all UW Credit Union products and services.
• Ensure all members requests are processed accurately and efficiently.
• Adhere to UW Credit Union’s Cash Management policies and procedures.
• Research all teller transactions when potential errors are identified, and communicate with affected members.
• Identify opportunities to deepen member relationships through building rapport, uncovering needs, making recommendations, and submitting referrals.
• Consistently seek out opportunities to exceed member expectations.

Skills

Customer service

Interpersonal skills

Team player

Autonomous worker

Bilingual communication

Education

High School diploma or equivalent

Job description

UW Credit Union is hiring a bilingual Peak-Time Teller for the State Street branch in Madison. The role focuses on front‑line member service, processing transactions accurately, and maintaining product knowledge to assist members effectively.

Ideal candidates will have customer service experience, strong interpersonal skills, and the ability to work autonomously while supporting a collaborative team environment. This is a part‑time position with a focus on delivering excellent member experiences.