Bilingual Payment Experience Specialist

Flywire; Boston, Northern (MA, KY); Hybrid; USD 40,000 - 52,000; Full time

Job summary

Flywire in Boston, MA is seeking a Payment Experience Associate fluent in English and Spanish or Portuguese to join our global support team. You’ll be the first point of contact, guiding payers through the payment process, resolving questions, and collaborating with multiple departments to ensure a smooth experience.

The ideal candidate has 3+ years in customer support, works well across time zones, and is flexible with hours, including weekends.

Qualifications

• 3 years of experience in customer support.
• Fluency in English and Spanish or Portuguese.
• Ability to work business hours aligned with the US Pacific Time zone.
• Candidates ideally located in the Boston area.

Responsibilities

• Serve as the first point of contact for Flywire customers via phone, chat, and email.
• Troubleshoot and resolve payment-related inquiries with accuracy and empathy.
• Collaborate with cross-functional teams to resolve complex payer issues.
• Proactively follow up on unresolved requests and communicate updates to customers.
• Stay informed on product features and policies to provide current guidance.

Skills

English proficiency

Spanish or Portuguese

Customer support experience

US Pacific Time hours

Job description

Flywire in Boston, MA is seeking a Payment Experience Associate fluent in English and Spanish or Portuguese to join our global support team. You’ll be the first point of contact, guiding payers through the payment process, resolving questions, and collaborating with multiple departments to ensure a smooth experience.

The ideal candidate has 3+ years in customer support, works well across time zones, and is flexible with hours, including weekends.