Americas Payment Experience Team Lead

Flywire; Boston (MA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Employee Stock Purchase Plan

Wellbeing Programs

Job summary

Flywire in Boston is searching for a Payment Experience Team Lead to enhance customer support in payments. This role requires leading a team, resolving complex payer inquiries, and collaborating with various departments.

The ideal candidate will have 4+ years of customer support experience, strong analytical skills, and excellent English communication abilities, along with a proactive approach to problem-solving. This position offers competitive pay between $55,000-$65,000 plus benefits.

Qualifications

• 4+ years in customer support with leadership or mentoring experience.
• Ability to handle complex customer issues with professionalism.
• Proactive learner capable of adapting to fast-changing requirements.

Responsibilities

• Provide solutions to complex issues for payers via phone, chat, and email.
• Be the escalation point for team members and a content expert.
• Drive the regional Payment Experience Team's operations and projects.

Skills

Customer oriented mindset

Strong analytical skill

Excellent written and verbal English language skills

Great attention to details

Tools

Microsoft Office suite

CRM software

Job description

Flywire in Boston is searching for a Payment Experience Team Lead to enhance customer support in payments. This role requires leading a team, resolving complex payer inquiries, and collaborating with various departments.

The ideal candidate will have 4+ years of customer support experience, strong analytical skills, and excellent English communication abilities, along with a proactive approach to problem-solving. This position offers competitive pay between $55,000-$65,000 plus benefits.