Bilingual Patient Support Representative - Various Locations

UNLV Health; Las Vegas (NV); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Weekday clinic hours

Paid holidays

PTO 20 days per year

401K contribution (3%)

Medical/Dental/Vision benefits

Job summary

UNLV Health is seeking a Patient Support Representative to handle incoming calls from patients, nursing staff, and physicians. You will manage appointment scheduling, pre-registration, insurance verification, and pre-authorization with accuracy.

Minimum requirements include a high school diploma and at least one year of healthcare or customer service experience. Bilingual English/Spanish is preferred. Advanced computer skills and typing proficiency are essential.

Qualifications

• 1 year healthcare experience and/or 1 year customer service experience.
• Typing 30 WPM or faster.
• Proficient with computers and related applications.
• Medical terminology familiarity.

Responsibilities

• Receive incoming calls for clinic appointments.
• Process appointment scheduling, pre-registration, and pre-authorization.
• Verify insurance information and perform pre-authorization when required.

Education

High School Diploma or equivalency

Tools

MS Word

MS Excel

Job description

The Patient Support Representative (PSR) receives incoming phone calls for clinic appointments from patients, nursing staff, and physicians. Responsible for the complete and accurate processing of appointment scheduling, pre-registration, insurance verification, and pre-authorization.

Candidates must be legally authorized to work in the United States. Please Note: UNLV Health does not provide employment sponsorships or sponsorship transfers for any positions.

ADVANTAGES OF WORKING FOR UNLV HEALTH

• Clinic Hours are Monday through Friday, 8AM to 5PM (actual scheduled hours may vary depending on business needs)
• 12 Full-Day and 2 Half-Day Paid Holidays per year, starting your first day of employment
• 20 PTO days per year
• 3% 401K Contribution, even if you do not contribute (after 90 days of employment)
• Medical, Dental, and Vision benefits that start the first of the month following your start date

Educational Requirements

• High School Diploma or equivalency

Qualifications

• 1 year healthcare experience and/or 1 year customer service experience
• Bilingual English/Spanish preferred
• Ability to type 30 WPM
• Proficient with computers and related applications
• Must possess the following skills: Above Average Verbal and Written communication
• Medical Terminology, MS Word, MS Excel

Physical requirements

• May include standing, sitting, and/or walking for extended periods
• May include performing repetitive tasksMay include working with challenging patients and clients
• May include lifting up to 25 pounds

UNLV Health will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability, marital status, parental status, sexual orientation, or any other category protected by law. If you have any questions about our interview and hiring procedures, please contact Recruitment at [e-mail]