Patient Support Representative

UNLV Health; Las Vegas (NV); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health, Dental & Vision benefits

Paid holidays

PTO days

401K contribution after 90 days

Clinic hours 8AM-5PM

Job summary

UNLV Health is seeking a Patient Support Representative to efficiently handle incoming calls for clinic appointments and coordinate scheduling, pre-registration, and basic eligibility checks.

The role requires at least 1 year of healthcare front desk or call center experience, strong communication, and proficiency with MS Word/Excel; bilingual English/Spanish is a plus. You will work standard clinic hours with comprehensive benefits and growth opportunities.

Qualifications

• 1 year healthcare experience and 1 year customer service experience.
• Prior experience in a healthcare front desk or call center.
• Insurance training with eligibility verification and authorization.
• Experience with appointment scheduling and patient registration workflows.
• Bilingual English/Spanish preferred.
• Typing 30 WPM.
• Proficient with computers and MS Word/Excel.

Responsibilities

• Receive incoming phone calls for clinic appointments.
• Process appointment scheduling, pre-registration, insurance verification, and pre-authorization.
• Verify insurance information and eligibility.
• Maintain accurate patient records and assist front desk duties.

Skills

Verbal and written communication

Typing 30 WPM

MS Word

MS Excel

Bilingual English/Spanish

Education

High School Diploma or equivalency

Tools

MS Word

MS Excel

Insurance portals

Job description

The Patient Support Representative (PSR) receives incoming phone calls for clinic appointments from patients, nursing staff, and physicians. Responsible for the complete and accurate processing of appointment scheduling, pre-registration, insurance verification, and pre-authorization.

Candidates must be legally authorized to work in the United States. Please Note: UNLV Health does not provide employment sponsorships or sponsorship transfers for any positions.

ADVANTAGES OF WORKING FOR UNLV HEALTH

• Clinic Hours are Monday through Friday, 8AM to 5PM (actual scheduled hours may vary depending on business needs)
• 12 Full-Day and 2 Half-Day Paid Holidays per year, starting your first day of employment
• 20 PTO days per year
• 3% 401K Contribution, even if you do not contribute (after 90 days of employment)
• Medical, Dental, and Vision benefits that start the first of the month following your start date

Educational Requirements

• High School Diploma or equivalency

Qualifications

• Work Experience: 1 year healthcare experience, 1 year customer service experience.
• Required: Prior experience in a healthcare front desk or call center setting
• Required: Insurance training and demonstrated experience using insurance portals for eligibility verification and authorization
• Required: Experience with appointment scheduling and patient registration workflows
• Preferred: Additional experience in a medical office, healthcare call center, patient access role, or in medical billing, coding, or authorization coordination
• Preferred: Bilingual English/Spanish.
• Typing: 30 WPM.
• Proficient with computers and related applications.
• Must possess the following skills: Above Average Verbal and Written communication.
• Medical Terminology, MS Word, MS Excel.

Physical requirements

• May include standing, sitting, and/or walking for extended periods
• May include performing repetitive tasks
• May include working with challenging patients and clients
• May include lifting up to 25 pounds

UNLV Health will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability, marital status, parental status, sexual orientation, or any other category protected by law.

If you have any questions about our interview and hiring procedures, please contact Recruitment at [e-mail]