Bilingual Patient Services Representative Call Center

LCH Health and Community Services; Pennsylvania; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Holidays

403(b) with Employer match

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

LCH Health and Community Services is seeking a Patient Services Representative for our call center in southern Chester County, PA. The role focuses on delivering excellent customer service over the phone and at the front desk, supporting scheduling, registration, and daily clinic operations.

We value bilingual Spanish/English skills, a high school diploma, and healthcare customer service experience. This on-site position requires driving to support operations and includes benefits such as health

Qualifications

• High school diploma or equivalent required.
• Experience with EHR systems and Microsoft Office.
• Healthcare customer service experience preferred.

Responsibilities

• Answer incoming calls, schedule appointments, and route inquiries.
• Register patients and maintain accurate records in the EHR.
• Verify insurance and assist with updates (including PCP selection).
• Manage voicemails, patient portal messages, and schedule changes.
• Coordinate patient needs with clinical staff and follow triage protocols.
• Support patient flow and front office operations.
• Maintain confidentiality and HIPAA compliance.

Skills

Bilingual Spanish/English

Customer service

Communication skills

Multitasking

Team collaboration

Education

High school diploma or equivalent

Tools

EHR systems

Microsoft Office

Job description

Job Description

LCH Health and Community Services (LCH) is a Federally Qualified Health Center and Patient-Centered Medical Home serving southern Chester County, PA. Our mission is to improve patient health and wellbeing through innovative, high-quality, whole-person care.

We are proud to provide integrated, person-centered services in a bilingual and bicultural environment, helping to drive better outcomes for the communities we serve.

Benefits

• Paid Holidays
• 403(b) with Employer match
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

About The Role

We're seeking a Patient Services Representative (PSR) for our call center to deliver excellent customer service over the phone and occasionally at the front desk. This role is essential in creating a positive patient experience while supporting scheduling, registration, and daily clinic operations.

What You'll Do

• Answer incoming calls, schedule appointments, and route inquiries
• Register patients and maintain accurate records in the EHR
• Verify insurance and assist with updates (including PCP selection)
• Manage voicemails, patient portal messages, and schedule changes
• Coordinate patient needs with clinical staff and follow triage protocols
• Support patient flow and overall front office operations
• Maintain confidentiality and HIPAA compliance

Schedule Expectations

• Full-time role with requiring a minimum of two evening shifts per week

What You Bring

• Bilingual Spanish/English required
• High school diploma or equivalent
• Valid driver's license (PA, DE, or MD)
• Customer service experience (healthcare preferred)
• Experience with EHR systems and Microsoft Office

Key Skills

• Strong communication and customer service skills
• Organized, detail-oriented, and able to multitask
• Problem-solving mindset with ability to assist patients effectively
• Team player who thrives in a fast-paced environment

Why Join LCH?

• Mission-driven organization serving diverse communities
• Supportive, team-oriented environment
• Opportunity to make a meaningful impact on patient care