Bilingual Patient Services Coordinator (Healthcare)

Urban Health Plan

New York (NY)

On-site

USD 22,000 - 32,000

Full time

2 days ago

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Benefits offered by this job

Health Insurance

Dental Insurance

401(k)

Paid Time Off

Job summary

Urban Health Plan is hiring a Social Services Representative to support patients in the lobby of El Nuevo San Juan/Simpson Pavilion. The SSR coordinates medical transportation, home care requests, nutrition resources, and equipment to address patient needs.

This onsite role requires a high school diploma and strong customer service in a fast-paced environment. The ideal candidate will be bilingual (English/Spanish) with at least one year in healthcare and excellent communication skills,

Qualifications

High School Diploma required.
Ability to work in a high-volume, fast-paced environment.
Strong customer service skills.
1 year of healthcare experience.
Effective oral and written communication.
Bilingual English/Spanish is required.

Responsibilities

Assists providers with services including Medical Durable Equipment, Transportation, Food Pantries/Nutrition programs, and Home Care Services.
Supports completion of forms, generates letters, and requests for services.
Completes home care requests and prior authorizations.
Assists with medical record requests including HIPPA forms.
Supports social workers and case managers with service provisions.
Assists with the completion and requests of prior authorization at the request of providers.