Bilingual Phone Operator/Patient Services Associate

ACE Eyecare Inc; Bakersfield (CA); On-site; USD 32,000 - 46,000; Full time

Job summary

ACE Eyecare Inc in California is seeking a friendly Phone Operator/Patient Services Associate for our busy ophthalmology office. The ideal candidate will be perceptive, disciplined, with a customer-oriented approach to make patients feel comfortable and valued.

You will handle incoming calls, schedule appointments, verify insurance, collect co-pays, and assist walk-in patients, while cross-training across front office tasks and maintaining professional communication with patients and staff.

Qualifications

• Previous call center and medical front office experience preferred.
• Ability to professionally communicate with patients, employees and others both on phone and in person.
• Ability to use basic office equipment such as computer, scanner, fax, telephone, credit card machine, photocopier.
• Efficient typing.
• Excellent in customer service.
• Ability to multi task and prioritize.
• Knowledge of cash handling and cash drawer management.
• Bilingual in English and Spanish.
• Knowledge of medical insurance.

Responsibilities

• Meet or exceed average daily call quota of 100 calls per day.
• Respond to incoming calls and messages promptly throughout shift.
• Identify customer questions, complaints, concerns, and needs.
• Provide sufficient answers and solutions to inquiries.
• Handle complaints respectfully and professionally.
• Redirect customers to appropriate department or team as needed.
• Schedule appointments in appropriate time frames.
• Follow all procedures, policies, and guidelines during interactions.
• Assist patients with scheduling follow up appointments and walk-ins.
• Collect payments/co-pays and verify insurance eligibility; pull authorizations as needed.

Skills

Call center experience

Medical front office

Computer literacy

Communication

Typing

Customer service

Multitasking

Cash handling

Bilingual English/Spanish

Medical insurance knowledge

Tools

Scanner

Fax machine

Telephone

Credit card machine

Photocopier

Job description

Description

We are looking for a Phone Operator/Patient Services Associate for our busy Ophthalmology Office. The ideal candidate will have a friendly personality while being perceptive and disciplined. A customer oriented approach is essential as our goal is to make patients feel comfortable and valued.

Primary Duties & Responsibilities

include the following. Other duties may be assigned.

• Meet or exceed average daily call quota of 100 calls per day
• Respond to incoming calls and messages in a timely manner throughout shift
• Identify customer questions, complaints, concerns, and overall needs
• Provide sufficient answers and solutions to all customer inquiries
• Handle customer complaints respectfully and professionally
• Redirect customers to appropriate department or team when needed
• Schedule appointments in appropriate time frames
• Follow all communication procedures, policies, and guidelines during every customer interaction
• Assist patients with scheduling follow up appointments
• Assist with walk-in patients
• Collecting payments/co-pays
• Verifying insurance eligibility and pull authorizations as needed

As team members, staff will be cross trained in all areas of front office to help assist in other departments when needed.

Requirements

Required Skills and Qualifications:

• Previous call center and medical front office experience preferred.
• Working knowledge of computer systems
• Ability to professionally communicate with patients, employees and others both on phone and in person.
• Ability to use basic office equipment, such as: computer, scanner, facsimile machine, telephone, credit card machine, photocopier.
• Efficient in typing
• Excellent in customer service
• Ability to multi task and prioritize
• Knowledge of cash handling and cash drawer management
• Bilingual in English and Spanish
• Knowledge of medical insurance

Reports to

Front Office Manager

Classification

Full-time position

Reasonable accommodations in the work environment may be made to enable individuals with disabilities to perform the essential functions.